Diploma in Hospitality & Cruise Ship Management

Program Overview

The Diploma in Hospitality & Cruise Ship Management equips students with knowledge and skills for diverse roles in the cruise industry, including front office, food and beverage, and housekeeping. The program includes a 20-week internship in a 5-star hotel and potential for a cruise ship placement. Graduates are prepared for supervisory and managerial positions in the cruise ship industry. Offered by the Swiss Alpine Center, the program emphasizes professionalism and hands-on training in hotel operations.

Program Outline

Degree Overview:

The Diploma in Hospitality & Cruise Ship Management is a 2-year program designed to equip students with the knowledge and skills for a successful career in the hospitality operations of a cruise ship, and to provide an understanding of life and work onboard. It covers specialist operational elements such as front office, food and beverage, housekeeping, customer service, effective communication, essential IT skills, and accounting. The curriculum also includes an introduction to the cruise industry's history, players, customers, regulations, and safety and security concerns. A key component is a 20-week internship in a 5-star hotel during the first year, followed by the possibility of a cruise ship placement in the second year.

Outline:

The program is divided into two 20-week years:

Year 1: Hospitality & Cruise Ship Operations:

• The Cruise Ship Industry:
Overview of the industry.
• Housekeeping Operations & Application:
Practical and theoretical housekeeping skills.
• Food & Beverage Service Management:
Management aspects of food and beverage service.
• Food & Beverage Practicals:
Hands-on experience in food and beverage preparation and service.
• Culinary Theory:
Theoretical foundation in culinary arts.
• Property Management Systems:
Understanding and use of property management software.
• Managerial Accounting:
Accounting principles relevant to management.
• Essential IT and Research Skills:
Development of essential computer and research skills.
• Professionalism Seminar:
Focus on professional conduct and etiquette.
• Food & Beverage Operations Management on Cruise Ships:
Management of food and beverage on cruise ships.
• The Business & Management of Ocean Cruises:
Business aspects of the cruise industry.
• Financial Accounting:
In-depth financial accounting principles.
• Human Resources Management:
Principles of human resource management.
• Organisational Behaviour:
Understanding organizational dynamics.
• Hospitality, Tourism & Events Marketing & Sales:
Marketing and sales strategies.
• Fundamental Methods of Enquiry:
Research methodologies.
• Integrated Project:
A comprehensive project integrating learned skills. Graduates can expect to progress to supervisory and managerial positions with experience.

Other:

The program is offered by the Swiss Alpine Center, with campuses in Switzerland and Greece. The program includes hands-on skills training in hotel operations, covering Food & Beverage Management and Rooms Division (Front Office, Reservations, Housekeeping). Students will learn about the cruise industry's history, players, customers, and regulations, as well as safety and security on cruise ships. The program emphasizes the development of professionalism.