Program Overview
This apprenticeship program prepares individuals for a career in customer service. It develops essential knowledge, skills, and behaviors in interpersonal communication, customer handling, and resolving complaints. Upon completion, apprentices can join the Institute of Customer Service and are eligible for roles such as Customer Service Manager, earning a salary of around £30,387 per year. The part-time program lasts one academic year, with year-round enrollment.
Program Outline
The program trains students to provide excellent customer service applicable to various job roles across many industries. The objective is to ensure customers are handled positively, reliably, and pleasantly through advice, answering questions, and handling complaints. The core responsibility is delivering high-quality products and services, delivered from the workplace, digitally, or in the customer's location. This includes handling orders, payments, offering advice and support, meet-and-greet, sales, problem-solving, aftercare, service recovery, and measuring customer satisfaction. It only mentions the knowledge, skills, and behaviors students will gain:
- Skills: Interpersonal skills; Communication; Influencing; Personal organisation; Dealing with customer conflict and challenge.
- Behaviours: Developing self; Teamwork; Being open to feedback; Equality; Presentation.
Careers:
Upon completion, students are eligible to join the Institute of Customer Service as an Individual member at the Professional level. It states that with experience, one can expect to earn around £30,387 per year or £14.90 per hour. In Bradford, there are approximately 892 people in this job, with around 41 vacancies expected annually. A Level 3 NVQ or A-Levels are usually required for this job.
Other:
The program is a Level 2 Apprenticeship, is part-time, lasts one academic year, and has year-round enrollment. It is located at Garden Mills. The entry requirements are Level 1 English and Maths for Level 2 apprenticeships, and GCSE Mathematics and English at Grade A -C/9-4 or Level 1 on the Literacy and Numeracy BKSB screening for Level 3. Fees may vary depending on several factors.
Bradford College is a major further and higher education institution in Bradford, West Yorkshire, England, with a history dating back to 1832, when it was established as the Bradford Mechanics Institute. It serves around 25,000 students, offering a broad range of full-time and part-time courses at different levels, from introductory programs to postgraduate degrees.
Academic Offerings:
- Further Education: The college provides T-Levels, vocational qualifications, and apprenticeships, equipping students with hands-on skills for employment.
- Higher Education: With one of the largest higher education provisions among further education colleges in England, Bradford College offers undergraduate and postgraduate degrees, as well as professional courses.
- Flexible Learning: Courses are available in various formats, including academic, professional, and vocational pathways, ensuring accessibility for school leavers, adult learners, and working professionals.
Facilities & Industry Connections:
- The college operates across six campuses, each designed to support career-focused learning with modern facilities tailored to industry standards.
- It collaborates with employers and industry partners to ensure that programs meet workforce demands, helping students gain practical skills and real-world experience.
- Students benefit from work placements, apprenticeships, and career development services, enhancing their employability in competitive job markets.
Community & Student Support:
- Bradford College is committed to inclusive education, supporting a diverse student body with personalized guidance, financial aid, and career counseling.
- It offers programs for adults returning to education, providing opportunities for career advancement or skill development.
With a strong reputation in further and higher education, Bradford College continues to empower students by offering career-driven courses, state-of-the-art facilities, and strong industry connections.
Entry Requirements:
Level 2: Level 1 English and Maths will be required to complete this apprenticeship. Level 3: GCSE Mathematics and English at Grade A -C/9-4 or Level 1 on the Literacy and Numeracy BKSB screening.
