Program Overview
This ESB Level 3 Award program enhances oral communication skills essential for overseas resort representatives in the travel industry. Through a combination of theoretical instruction and a London hotel placement, students develop effective communication techniques, handling guest interactions, and providing information professionally. Employers value these skills, making graduates highly competitive in the job market.
Program Outline
Degree Overview:
The ESB Level 3 Award in Travel and Tourism Oral Communication Skill for Overseas Resort Representatives focuses on developing effective oral communication skills crucial for individuals working as overseas resort representatives in the travel and tourism industry. A key component is a placement in a London hotel, offering practical, hands-on experience in a real-world setting. This placement allows students to apply learned skills and knowledge, fostering personal and professional growth through diverse interactions and problem-solving opportunities. The overall aim is to equip students with the skills necessary for success in their future careers.
Outline:
The course lasts 3 to 6 months. Specific skills covered include:
- Active listening and responding to guests’ needs and concerns.
- Giving clear and concise instructions or directions.
- Using tone, inflection, and body language to communicate effectively.
- Handling difficult or angry guests in a calm and professional manner.
- Making announcements and presentations to groups.
Careers:
The course aims to improve job prospects in the travel and tourism industry. Employers often prioritize strong communication skills when hiring resort representatives, making graduates more competitive in the job market.
Other:
The program is offered by STEP IN EDUCATION. The course benefits include improved communication skills, increased confidence, enhanced customer service skills, and improved cultural awareness. The course is suitable for students of travel and tourism programs or anyone wanting to improve their oral communication skills in the travel and tourism industry.
