Award in Conflict Resolution

Program Overview

This Level 5 Award in Conflict Resolution program equips managers with techniques and tools to navigate workplace conflicts effectively. By developing skills in conflict recognition, management, and resolution, students enhance communication, foster collaboration, and promote a positive work culture. The program is delivered face-to-face and through work-based learning, and is assessed through a written assignment.

Program Outline

Degree Overview:

This Award in Conflict Resolution focuses on the fundamental techniques and tools that managers can utilise to effectively recognise, address, and mitigate conflicts within the workplace. By honing skills in conflict resolution, students can gain invaluable insights into fostering a positive work culture, enhancing communication, and promoting collaboration among team members.

Objectives:

By the end of this Award, learners will have been exposed to:

• Critically define “conflict resolution” and analyse the key role it plays
• Identify the crucial role that a manager plays in the effective planning at the workplace
• Classify and list the skills required for effective conflict management
• Promote the use of creative thinking of employees to overcome challenges and conflicts
• Recall major conflict management styles and strategies widely used in management and discuss their potential implementation.

Assessment:

The Award in Conflict Resolution shall be assessed through a written assignment.

Other:

• Awarding Body: Central Mediterranean Business School (CMBS)
• Accrediting Body: Malta Further and Higher Education Authority (MFHEA)
• Level: Level 5 in the Malta Qualifications Framework and the European Qualifications Framework for lifelong learning.
• Delivery: Face-to-face & Work-based Learning
• Language: English
• Location: Central Mediterranean Business School, The Brewhouse, Mdina Road, Zone 2, Central Business District, Birkirkara CBD 2010, Malta
• Duration: 1 Month
• Starting: January 2025
• Credits: 10 ECTS/ECVET
• Full Price (EU Students): €995 (Up to €697 refunded via the Get Qualified Scheme)