Tuition Fee
Start Date
Medium of studying
Duration
Program Facts
Program Details
Degree
Courses
Major
Air Traffic Control | Air Traffic Management | Aviation
Area of study
Transport Services
Course Language
English
About Program
Program Overview
This Operations Crew Resource Management (OCRM) course focuses on non-technical skills (NTS) to reduce incidents and improve performance in high-risk industries. It covers situational awareness, decision-making, communications, teamwork, leadership, and stress management. The course draws inspiration from the airline industry's successful Crew Resource Management (CRM) program and is designed for individuals seeking to enhance their NTS in high-risk settings.
Program Outline
Degree Overview:
- Overview: This course focuses on Operations Crew Resource Management (OCRM), a non-technical skills (NTS) approach to address human errors in high-risk industries. It draws inspiration from the airline industry's Crew Resource Management (CRM) program, which was implemented in the late 1970s to combat crashes and fatalities caused by poor decision-making.
- Objectives: The course aims to introduce and practice NTS to reduce incidents and improve performance delivery.
- Description: The course emphasizes the importance of non-technical skills in high-risk industries, highlighting how they can contribute to improved performance and reduced incidents. It draws a parallel with the airline industry's CRM program, which has been successful in reducing accidents.
Outline:
- Shared understanding
- Possible consequences
- Problems and contingencies
- Decision Making:
- Situation and goal definition
- Previous experience
- Risks
- Options
- Context explanation
- Relevant inclusion
- Teamwork:
- Responsibilities
- Task coordination
- Gap/duplication resolution
- Working relationships
- Effort support
- Leadership:
- Taking charge
- Providing direction
- Task prioritization
- Delegation
- Organizational process
- Stressors/Factors that Impact Human Performance:
- Identification
- Mitigation
- Resiliency practice
- Effort recognition
Teaching:
- Instructors: Charlie Holt
- Formats Available: In-Classroom
Other:
- Target Audience: The course is designed for individuals who want to learn about OCRM and its application in high-risk industries.
- Product Details:
- Categories: Upstream Disciplines: Multi-Discipline Training, Health, Safety, Environment
- The course is available as a public session or as a private, on-site seminar.
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