Total Quality Management

Program Overview

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The MBA-TQM program at this institution equips students with advanced management knowledge, critical thinking skills, and leadership capabilities. It focuses on Total Quality Management principles and practices to prepare graduates for leadership roles in dynamic global business environments. The program's aim is to contribute to knowledge-based economies and create transformational thought leaders who can drive organizational development and corporate social responsibility.

Program Outline

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Degree Overview:

The Master of Business Administration in Total Quality Management (MBA TQM) is a 39-credit hour program designed to equip students with advanced business management knowledge, critical thinking skills, and leadership capabilities. The program aims to prepare students for successful careers in knowledge-based economies and leadership roles in dynamic global business environments.

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Program Vision:

To be a premier UAE-based International Business School producing transformational thought leaders capable of contributing to a knowledge-based economy.

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Program Mission:

To prepare students in the various domains of business administration for successful professional careers in knowledge-based economies and to assume leadership roles in dynamic global business environments. By promoting innovation and entrepreneurship, and collaboration with all stakeholders, the program strives to create impact on local and regional communities.

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Program Educational Aims:

• Provide students with advanced business management knowledge to succeed in rapidly-changing business environments.
• Develop critical thinking and collaborative skills to serve national and multinational enterprises that create value in a dynamic global economy.
• Foster leadership and interpersonal skills to become agents of organizational development, change and corporate social responsibility.
• Offer opportunities for self-assessment, continuous learning and career growth to become exemplary future business leaders.
• Provide applied research and industry exposure to help identify opportunities for contributing to a knowledge economy.

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Program Learning Outcomes (PLOs):

Upon completion of the MBA-TQM program, students should be able to:

• Develop an integrated approach to improve organizational performance by using current and emerging management concepts, research methodologies, and technology.
• Apply advanced problem-solving skills to analyze and solve business problems in different organizational contexts.
• Articulate ethical strategic decisions to demonstrate leadership and responsibility.
• Manage professional activities both independently and collaboratively within organizational contexts.
• Design TQM programs using internationally recognized quality management systems and frameworks.
• Evaluate the effectiveness of total quality management systems and recommend feasible and innovative improvements.

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Degree Requirements:

• Completion of 39 credit hours.
• Attainment of a minimum cumulative GPA of 3.00.

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Outline:

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Program Structure:

The MBA-TQM program consists of 12 courses, divided into three categories:

• Core Courses (7 courses, 21 credit hours): These courses provide a foundational understanding of key business principles.
• Specialization Courses (4 courses, 12 credit hours): These courses focus on Total Quality Management principles and practices.
• Dissertation Course (1 course, 6 credit hours): This course involves an in-depth research project on a quality management topic.

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Program Course Listing:

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Pre-MBA Program (for students with non-business backgrounds):

• ACC 101: Accounting 1 (3 teaching hours)
• BUS 102: Business Statistics (3 teaching hours)
• ECO 201: Microeconomics (3 teaching hours)
• FIN 301: Financial Management (3 teaching hours)
• MKT 302: Principles of Marketing (3 teaching hours)

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MBA Core Courses:

• MIS 501: Advanced Management Information Systems (3 credit hours)
• MGT 550: Management Research Methods (3 credit hours)
• MKT 570: Advanced Marketing Management (3 credit hours)
• FIN 505: Managerial Finance (3 credit hours)
• MGT 505: Advanced Operations Management (3 credit hours)
• MGT 565: Organizational Behavior and Leadership (3 credit hours)
• BUS 502: Business Strategy and Ethics (Capstone) (3 credit hours)

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MBA – Total Quality Management Specialization Courses:

• TQM 600: Designing Organizations for Quality (3 credit hours)
• TQM 601: Planning and Continuous Improvement (3 credit hours)
• TQM 602: Strategic Performance Measurement Systems (3 credit hours)
• TQM 603: Statistical Quality Control (3 credit hours)
• TQM 604: Service Quality Management (Elective) (3 credit hours)
• TQM 605: Balanced Scorecards (Elective) (3 credit hours)
• TQM 606: Leadership for Performance Excellence (Elective) (3 credit hours)
• TQM 607: Dissertation (6 credit hours)

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Study Plan:

The program is structured across six semesters, with a combination of core and specialization courses. The dissertation course is typically taken in the final semester.

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Course Descriptions:

Detailed descriptions of each course are provided in the context, covering topics, learning objectives, and prerequisites.