Tuition Fee
Start Date
Medium of studying
Duration
2.0 days
Program Facts
Program Details
Degree
Courses
Major
Customer Service | Customer Support
Area of study
Services
Timing
Full time
Course Language
English
About Program
Program Overview
This 14-hour customer service program from ALDAR Academy covers the fundamentals of customer service, including relationship management, effective communication, problem-solving, complaint handling, and building long-term relationships. It also explores industry best practices and provides practical strategies for enhancing customer service performance through metrics and feedback management.
Program Outline
- Customer Relationship Management: This module will delve into the strategies and techniques for managing customer relationships effectively, including building trust, loyalty, and satisfaction.
- Effective Communication in Customer Service: This module will focus on developing effective communication skills essential for customer service, such as active listening, empathy, and clear articulation.
- Problem-Solving in Customer Service: This module will equip students with problem-solving skills to handle customer issues effectively, including identifying problems, finding solutions, and resolving conflicts.
- Handling Customer Complaints: This module will provide students with practical strategies for handling customer complaints professionally and effectively, including de-escalation techniques and complaint resolution processes.
- Customer Service Metrics and Feedback Management: This module will introduce students to key customer service metrics and how to use feedback to improve customer service performance.
- Customer Service Best Practices: This module will cover industry best practices and real-world examples of successful customer service strategies.
Other:
- Course Duration: 14 Hours – (2 Days)
- Course Provider: ALDAR Academy for Vocational Education
- Contact Information:
- Location: Dubai, UAE
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