Customer Service - Seven-Star Level Course

Program Overview

This comprehensive 2-day customer service program equips participants with the skills and knowledge to provide exceptional customer experiences. Through interactive case studies, discussions, and role-playing, participants will master techniques for understanding customer needs, effective communication, problem-solving, and conflict resolution. The program emphasizes continuous improvement and empowers participants to handle even the most challenging customer interactions effectively.

Program Outline

Outline:

• Introduction to customer service
• Understanding customer needs and expectations
• Effective communication skills
• Problem-solving techniques
• Conflict resolution strategies
• Handling difficult customers
• Managing customer complaints
• Continuous improvement of customer service

Other:

• The course is designed to provide participants with the skills and knowledge needed to provide exceptional customer service.
• The course is highly interactive and includes case studies, group discussions, and role-playing exercises to help participants develop their skills.
• The course duration is 14 hours (2 days).