Office Manager Training Course

Program Overview

This Level 5 Office Management Diploma equips students with essential skills in time, resource, team, and HR management, preparing them for various office management roles.

Program Outline

Degree Overview:

This is an online Office Management Diploma course at Level 5, offered by Brentwood Open Learning College. The course is designed to equip students with the skills and knowledge necessary to excel in office management roles. It covers a wide range of topics, including time management, resource management, team management, HR management, performance management, and more. The course is flexible and self-paced, allowing students to study from any location worldwide at their own convenience.

Objectives:

The course aims to:

• Develop students' skills in key areas such as time management, resource management, team management, HR management, and performance management.
• Enhance students' ability to pen professional documents and manage everyday administrative tasks.
• Prepare students for a successful career in office management.

Outline:

The course is structured into 11 modules:

• Analyzes the functions, properties, and objectives of these documents.
• Emphasizes the importance of assessing document accuracy.
• Provides guidelines for improved proofreading.
• Covers the basics of good sentence structure.
• Covers the collection, preparation, and provision of constructive feedback.
• Emphasizes the importance of communication in performance management.
• Explains how to proactively avoid demotivation to maintain optimal workforce performance.

Module 4: Meeting Management

• Discusses the fundamentals of organizing and managing successful meetings.
• Covers contingency planning in meeting management.
• Examines the link between strategic resource allocation and wider business performance.
• Introduces and examines different classifications of resources.
• Highlights the benefits of "doing more with less."
• Explains how to effectively analyze existing resource allocation/management practices.

Module 6: Team Management

• Discusses the qualities and characteristics of effective leadership figures.
• Emphasizes the importance of inspiration and motivation in team management.
• Examines the pros and cons of team-based work.
• Discusses the art of effective delegation.
• Explores typical issues to overcome in the field of HR.
• Highlights the consequences of substandard HR management.

Module 8: Change Management

• Discusses the benefits of taking a proactive and positive approach to change in a business setting.
• Examines each component stage of the change cycle.
• Emphasizes the inevitability of change in an organizational setting.
• Explores the risks associated with poor change management.

Module 9: Time Management

• Provides helpful tips and guidelines for improving time management skills.
• Discusses the true costs of procrastination.
• Emphasizes the importance of effective time-planning and prioritization.
• Offers tips for balancing a challenging workload.
• Highlights the benefits of establishing realistic and achievable goals.

Module 10: Customer Relations

• Discusses customer relationship management and its benefits for the entire business.
• Explains how to develop and implement a workable customer retention strategy.
• Differentiates "positive" customers from "negative" customers.
• Covers the identification, classification, analysis, and mitigation of risks at various levels.
• Explores the potential consequences of poor risk management.

Other:

• The course is endorsed by the Quality Licence Scheme.
• The training provider can advise on further recognition and progression routes.
• The course duration is 450 hours.
• The course start date is ongoing.
• The course is offered at QLS Level 5.
• The course is delivered through online learning.
• The course is available for a discounted price of £132.
• The course can be paid in full or in installments.
• The course has received one positive customer review.
• The course is offered by Brentwood Open Learning College.