Customer Service Diploma

Program Overview

The Customer Services QLS Level 6 Diploma, offered by Brentwood Open Learning College, provides comprehensive knowledge and skills in customer service principles. This advanced diploma covers a wide range of topics, including customer service strategy development, communication, dealing with difficult customers, and team building. Delivered through distance learning, the program is designed to enhance learners' CVs and career prospects in customer service roles, with potential salaries starting at £20,000.

Program Outline

Degree Overview:

The Customer Services QLS Level 6 Diploma is an advanced diploma course designed to equip learners with comprehensive customer service skills and knowledge. It is offered by Brentwood Open Learning College, a distance learning specialist, and is endorsed by the Quality Licence Scheme. The program aims to boost learners' CVs and career prospects by providing them with the necessary skills to excel in customer service roles. The course covers a wide range of topics and key customer service concepts over 15 detailed modules. It presents various approaches to conducting market research and discusses the criticality of selecting an appropriate target audience.

: This module outlines the benefits of creating a customer-focused culture in the workplace and provides tips and techniques for enhancing customer focus in the workforce.

It covers topics such as recognition schemes, coaching and development, and performance management.

Module 4 - Developing a Customer Service Strategy:

This module covers the steps involved in developing an effective customer service strategy, detailing its crucial components. It discusses strategies for building a culture of workplace empowerment, addresses longstanding empowerment myths, and explores the functions of discretionary award schemes. It presents techniques and strategies for improving customer retention and discusses how CRM can be affected by privacy issues.

Teaching:

The course is delivered through distance learning, allowing learners to study at their own pace and time. The program includes all required learning materials as standard.

Careers:

This advanced Level 6 Customer Service Diploma is ideal for anyone looking to climb the career ladder in a customer service setting. Typical job titles in the field include Customer Service Specialist, Customer Care Representative, Customer Service Manager, Retail Associate, Customer Service Ambassador, Customer Service Team Leader, and many more. Management positions in customer service typically have entry-level salaries of £20,000 or more.

Other:

Brentwood Open Learning College offers some free certificate courses in Customer Services.