Service Development and Quality Improvement - Short Course
Program Overview
Delivered by experienced clinicians and researchers, it includes process mapping, PDSA cycles, and project planning.
Program Outline
Degree Overview:
This is a one-day short course aimed at health professionals and managers interested in learning more about quality improvement (QI). It consists of several lectures and small group exercises with the course instructors. This includes practising plan-do-study-act cycles, application of theory of constraints to a patient pathway, and the opportunity to discuss project planning, including process mapping. Lectures introduce the principles of the model for improvement, Lean, Six Sigma and Experience Based Co-Design, as well as giving a national context for QI in England. The course is delivered by experienced clinicians and researchers with interests in QI, healthcare service design and management.
Outline:
The course content includes:
- Introduction to quality improvement
- Process mapping in service design and improvement
- Theory of constraints (practical exercise)
- PDSA cycles and the model for improvement (practical exercise)
- Experience based co-design in healthcare
- Group exercise: exploring your QI ideas & setting up a project
- Improving services: a national perspective The training day will run face-to-face, but all sessions except the practical parts of those in italics will be available in a virtual format as well. This will be in the form of access to recordings of lectures with asynchronous tutor contact for questions and feedback on process maps and QI project plans. For students accessing virtually this may be done individually rather than in groups.
Assessment:
- Certificate of completion confirming hours of completed study.
Teaching:
The course is delivered by experienced clinicians and researchers with interests in QI, healthcare service design and management. The program team includes:
- Professor Alice Turner (University of Birmingham)
- Dr Iain Snelling (University of Birmingham)
- Dr Sandhya Duggal (University of Birmingham)
- Dr Ian Woolhouse (Unversity Hospitals Birmingham)
- Dr Bosong Yin (University Hospitals Birmingham)
- The courses have minimum required attendance levels, and the University reserves the right to cancel or postpone the course if the minimum required number of delegates has not been achieved for the course.
