Certificate in Customer Experience Management
Program Overview
The Certificate in Customer Experience Management from Colorado State University empowers professionals with management skills and strategic insights to enhance customer experiences across industries. The program focuses on digital tools for online customer engagement and provides a solid foundation in retailing, hospitality, and entertainment marketing. With a total of 9 credit hours, the program includes courses in retailing, services marketing, and digital marketing.
Program Outline
Certificate in Customer Experience Management - Colorado State University
Degree Overview:
The Customer Experience Management certificate equips individuals with management skills and strategic insights for delivering satisfying customer experiences across various markets, including retail, hospitality, and entertainment. The program recognizes the increasing importance of online customer interactions and provides an understanding of digital tools used to attract customers and address their online needs.
Other:
- Effective Summer 2016: Additional coursework may be required due to prerequisites.
- Course List:
- MKT 360/DM 360 Retailing (3 credits) or MKT 367 Sports Marketing
- MKT 366 Services Marketing (3 credits)
- MKT 370 Digital Marketing (3 credits)
- Program Total Credits: 9
Colorado State University
Overview:
Colorado State University (CSU) is a public research university located in Fort Collins, Colorado. It is known for its strong academic programs, vibrant campus life, and commitment to research and innovation. CSU emphasizes a sense of community and a shared energy among students, faculty, and staff, all driven by a desire to make a positive impact on the world.
Services Offered:
Student Life and Campus Experience:
CSU offers a diverse and engaging campus experience. Students are encouraged to explore their passions and discover new possibilities both inside and outside the classroom. The university boasts a strong sense of community, with numerous opportunities for students to connect with peers, faculty, and the broader Fort Collins community.
Key Reasons to Study There:
Groundbreaking Research:
CSU is a leading research institution, with faculty and students actively engaged in cutting-edge projects across various disciplines.Transformative Student Body:
The university attracts a diverse and motivated student population, fostering a collaborative and supportive learning environment.Beautiful Location:
Situated in the foothills of the Rocky Mountains, CSU offers stunning natural beauty and ample opportunities for outdoor recreation.Commitment to Impact:
CSU emphasizes the importance of making a positive difference in the world, encouraging students to pursue careers and research that address global challenges.Academic Programs:
CSU offers a wide range of academic programs, including over 70 majors across nearly 300 programs. The university is particularly known for its strengths in:
Engineering:
CSU's College of Engineering is highly regarded, with programs in mechanical, electrical, civil, and chemical engineering, among others.Agriculture and Natural Resources:
CSU is a leading institution in agricultural research and education, with strong programs in animal science, horticulture, and environmental science.Health Sciences:
CSU offers a variety of health-related programs, including nursing, public health, and biomedical sciences.Other:
CSU hosts a variety of events throughout the year, including concerts, workshops, and keynote speaker series. The university also has a strong alumni network and a vibrant community in Fort Collins.
