Certificate in Customer Service Excellence
Program Overview
The Certificate in Customer Service Excellence is a 12-week program that enhances your abilities in dealing with customers. Ideal for professionals in hospitality, retail, sales, and call centers, it combines theory with hands-on practice to equip you with essential communication and problem-solving techniques. Upon completion, you'll gain the skills needed to excel in customer service and stand out in your field.
Program Outline
Degree Overview:
The Certificate in Customer Service Excellence is a short, practical program designed to boost your skills in dealing with customers. It only takes 12 weeks to complete, making it perfect for anyone working in customer-facing roles like hospitality, retail, sales, or call centers. You’ll learn all the essential communication and problem-solving techniques you need to excel in your job. The course mixes theory with hands-on practice, so you’ll be ready to tackle real-life situations confidently. It’s a great way to level up your customer service game and stand out in your field.
Outline:
- Programme Modules:
- Customer Service Excellence
- Quality Management for the Service Industry
- Schedule:
- 2-3 evenings per week from 6pm to 9pm (online)
- Plus selected Saturdays from 9am to 1pm (online)
- Induction for the September 2024 programmes takes place on Saturday 7 September 2024 from 9.00am to 1.00pm.
- In advance, you will be required to review Pre-Induction reading material, available to you on https://tus.ie/flexible.
- During Induction, you will be given the opportunity to:
- Meet your programme lecturers, programme co-ordinator and students
- Outline of the learning supports available to you during the programme
Careers:
- Students who successfully complete this programme are eligible to progress into our 60 Credit Certificate in Supervisory Management and Team Leadership Programme subject to eligibility criteria.
Technological University of the Shannon (TUS)
Overview:
Technological University of the Shannon (TUS) is a multi-campus university in Ireland, offering a wide range of undergraduate and postgraduate programs across various disciplines. It is known for its focus on applied learning and innovation, fostering strong industry ties and providing excellent employment opportunities for its graduates.
Services Offered:
TUS provides a comprehensive range of services to its students, including:
Admissions & Support:
Admissions guidance, international student support, open days, student finance information, induction programs, and student support services.Campus Life:
Accommodation options, career and employability services, chaplaincy and pastoral care, disability supports, learning support, student counselling, student health services, sports facilities, student union, clubs and societies.Faculty Areas:
Business, Hospitality & Humanities, Engineering, Built Environment & Informatics, Sciences, Health & Technology, and Limerick School of Art & Design.Student Life and Campus Experience:
TUS prioritizes a student-first approach, offering small class sizes and personalized attention. Students can expect a vibrant campus life with a range of clubs, societies, and sports activities. The university also provides comprehensive support services to ensure a positive and enriching student experience.
Key Reasons to Study There:
Applied Learning & Innovation:
TUS emphasizes practical skills and real-world application, preparing students for successful careers.Strong Industry Ties:
The university has strong connections with industry partners, providing students with valuable internship and employment opportunities.Excellent Employment Opportunities:
TUS graduates are highly sought after by employers, with a strong track record of successful career outcomes.Vibrant Campus Life:
Students can enjoy a diverse and engaging campus experience with a range of clubs, societies, and sports activities.Comprehensive Support Services:
TUS provides a wide range of support services to ensure students' academic and personal success.Academic Programs:
TUS offers a wide range of academic programs, including:
Undergraduate:
Programs in various disciplines, including business, engineering, science, technology, art, and design.Postgraduate:
Master's and PhD programs in specialized fields.Apprenticeships:
Programs in various trades and technical fields.Flexible & Professional Learning:
Programs designed for working professionals.Other:
TUS is a QS 5 Star Rated University, recognized for its high-quality education and research. The university is also actively involved in research and development, with a focus on areas of national and global importance.
Entry Requirements:
Mature applicants (i.e over 23 years)or Leaving Certificate -Grade O6 at ordinary level in five subjects in the Leaving Certificate. Two of these subjects must be Mathematics and a language(English or Irish) or any QQI Level 5 or Recognition of Prior Learning (APL/APEL).
