Certificate in Customer Service Excellence - L6, 20 ECTS
Program Overview
The Certificate in Customer Service Excellence is a part-time, 12-week program designed to enhance operational excellence skills. Through modules on continuous improvement and operations excellence, learners gain the knowledge to drive organizational efficiency and effectiveness. Students are eligible to progress to the Certificate in Supervisory Management and Team Leadership Programme upon completion.
Program Outline
- Program Structure: The program is delivered part-time over 12 weeks.
- Course Schedule: Classes are held 2-3 evenings per week from 6pm to 9pm (online) and on selected Saturdays from 9am to 1pm (online).
- Modules:
- Continual Improvement Process: This module explores the principles and methodologies of continuous improvement, focusing on identifying and addressing areas for enhancement within organizations.
- Operations Excellence: This module delves into the core concepts and practices of operational excellence, covering topics such as process optimization, performance measurement, and quality management.
- Induction: Induction for the September 2024 program takes place on Saturday, September 7, 2024, from 9:00 am to 1:00 pm. It also introduces learners to TUS learning systems, including MS Office, Zoom, Moodle, and outlines the learning supports available during the program.
Technological University of the Shannon (TUS)
Overview:
Technological University of the Shannon (TUS) is a multi-campus university in Ireland, offering a wide range of undergraduate and postgraduate programs across various disciplines. It is known for its focus on applied learning and innovation, fostering strong industry ties and providing excellent employment opportunities for its graduates.
Services Offered:
TUS provides a comprehensive range of services to its students, including:
Admissions & Support:
Admissions guidance, international student support, open days, student finance information, induction programs, and student support services.Campus Life:
Accommodation options, career and employability services, chaplaincy and pastoral care, disability supports, learning support, student counselling, student health services, sports facilities, student union, clubs and societies.Faculty Areas:
Business, Hospitality & Humanities, Engineering, Built Environment & Informatics, Sciences, Health & Technology, and Limerick School of Art & Design.Student Life and Campus Experience:
TUS prioritizes a student-first approach, offering small class sizes and personalized attention. Students can expect a vibrant campus life with a range of clubs, societies, and sports activities. The university also provides comprehensive support services to ensure a positive and enriching student experience.
Key Reasons to Study There:
Applied Learning & Innovation:
TUS emphasizes practical skills and real-world application, preparing students for successful careers.Strong Industry Ties:
The university has strong connections with industry partners, providing students with valuable internship and employment opportunities.Excellent Employment Opportunities:
TUS graduates are highly sought after by employers, with a strong track record of successful career outcomes.Vibrant Campus Life:
Students can enjoy a diverse and engaging campus experience with a range of clubs, societies, and sports activities.Comprehensive Support Services:
TUS provides a wide range of support services to ensure students' academic and personal success.Academic Programs:
TUS offers a wide range of academic programs, including:
Undergraduate:
Programs in various disciplines, including business, engineering, science, technology, art, and design.Postgraduate:
Master's and PhD programs in specialized fields.Apprenticeships:
Programs in various trades and technical fields.Flexible & Professional Learning:
Programs designed for working professionals.Other:
TUS is a QS 5 Star Rated University, recognized for its high-quality education and research. The university is also actively involved in research and development, with a focus on areas of national and global importance.
Entry Requirements:
- Mature applicants (i.e., over 23 years)
- Leaving Certificate Grade O6 at ordinary level in five subjects in the Leaving Certificate. Two of these subjects must be Mathematics and a language (English or Irish)
- QQI Level 5 – Full award with a minimum of eight modules
- Recognition of Prior Learning.
