Program Overview
This online program equips individuals with the skills to manage call centers and customer service departments effectively. It covers key aspects such as planning, team management, performance evaluation, and emerging technologies. Graduates can pursue careers in call center management, talent management, and sales, enhancing their leadership qualities and commercial goals. The program includes a Harvard Business Publishing Education course on conflict resolution and provides personalized support throughout the learning journey.
Program Outline
Degree Overview:
The course is designed for individuals seeking to pursue careers in call center management, talent management, and achieving commercial goals within a call center or customer service department. It aims to equip participants with the skills to set objectives, establish KPIs, measure results, make informed decisions, manage teams effectively, and develop leadership qualities to achieve commercial objectives.
Outline:
The course is structured into eight modules:
- Module 3: Understanding Call Center Dynamics: This module explores the technology and terminology used in call centers, as well as the customer experience within the call center environment.
- Module 4: High-Performing Teams in the Call Center: This module covers team selection, training, motivation, creating a call center culture, continuous improvement, and change management.
- Module 6: Technologies: CRM and Others; Virtual Assistants: This module explores CRM systems, such as Salesforce.com, and other technologies, including virtual assistants. It includes self-assessment tests with two attempts per test.
Careers:
Upon completion of the course, graduates can pursue career opportunities such as:
- Head of Sales
- Team Leader
- Sales Director
- Business Development Manager
- Sales Consultant
- Entrepreneur in the Sales Field
Other:
The course includes the Harvard Business Publishing Education's "Difficult Interactions" course, which teaches effective communication and conflict resolution skills. Upon completion, students receive a personalized certificate and a digital badge from Harvard.
Universidad Europea: A Comprehensive Overview
Overview:
Universidad Europea is a private university in Spain offering a wide range of academic programs, including undergraduate, postgraduate, doctorate, and technical degrees. It boasts a strong focus on practical learning, internationalization, and employability. The university has six campuses located in Madrid, Valencia, Alicante, and Canarias, as well as online programs for flexible learning.
Services Offered:
Universidad Europea provides a comprehensive range of services to its students, including:
Academic Support:
Educational counselling, internships, careers service, diplomas and certificates, management services, and financial information.Campus Life:
Active student clubs and associations, volunteering opportunities, and a vibrant campus experience.Internationalization:
Study abroad programs, international mobility opportunities, and tailor-made programs for international students.Research:
Extensive research opportunities, including collaborations with leading institutions and industry partners.Facilities:
Modern libraries, state-of-the-art classrooms, and specialized laboratories.Student Life and Campus Experience:
Students at Universidad Europea can expect a dynamic and engaging campus experience. The university fosters a strong sense of community with numerous student clubs and associations, providing opportunities for social interaction, extracurricular activities, and personal development. The university also encourages volunteering, promoting social responsibility and engagement.
Key Reasons to Study There:
Practical Learning:
Universidad Europea emphasizes a "learning by doing" approach, incorporating real-world projects, internships, and industry collaborations into its curriculum.Internationalization:
The university offers a diverse and international learning environment with a significant number of international students and faculty.Employability:
Universidad Europea boasts a high employability rate, with graduates finding employment within 18 months of graduation.Campus Locations:
The university's six campuses provide students with a choice of locations across Spain, offering diverse cultural experiences and opportunities.Online Programs:
The university's online programs provide flexibility and accessibility for students who prefer distance learning.Academic Programs:
Universidad Europea offers a wide range of academic programs across various disciplines, including:
Undergraduate Programs:
Degrees in Animation, Architecture, Biomedicine and Health, Business and Technology, Communication and Marketing, Criminology, Design, Fashion, Education, Engineering, Games Design, International Relations, Languages and Translation, Law, Sciences, Sports, and Tourism.Postgraduate Programs:
Master's degrees in various fields, including Business Administration, Big Data Analytics, Sustainability, Project Management, Construction Management, Sports Management, Esports Management, Sports Psychology, and Sports Nutrition.Doctorate and PhD Programs:
Programs in Biomedicine and Health, Engineering, and Sports.Higher-Level Technical Degrees:
Programs in Biomedicine and Health, Business and Technology, Communication and Marketing, Education, Engineering, and Gaming and Animation.Other:
Universidad Europea has a strong reputation for its commitment to quality education and innovation. The university is recognized by various rankings as one of the best private universities in Spain. It also has a strong partnership with Real Madrid Graduate School, offering specialized programs in sports management and communication.
