| Program start date | Application deadline |
| 2025-01-01 | - |
Program Overview
Conestoga College's Reception and Customer Service program equips students with the skills to excel in customer-facing roles. Graduates are eligible for positions such as receptionist, administrative assistant, and customer service representative, with opportunities in various industries. The program is eligible for OSAP funding and offers numerous scholarships and bursaries.
Program Outline
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Degree Overview:
- Overview: This program prepares students for roles in customer service and front desk positions. Graduates will develop skills in interacting professionally with customers, managing appointments, maintaining document systems, purchasing, and inventory management.
- Objectives:
- Develop skills and strategies for interacting with customers professionally in various business environments.
- Gain hands-on experience in customer engagement, scheduling, document management, purchasing, and inventory management.
- Develop workplace skills for career success.
- Description: Through projects, case studies, and interactive learning, students learn communication, problem-solving, teamwork, and time management skills. They also gain experience with office software and technology.
- Careers: Graduates are eligible for positions such as receptionist, administrative assistant, office reception clerk, front desk clerk, or customer service representative.
Outline:
- Delivery: Full-time
- Length: 1 year
- Start Date: January 2025
- Campus: Kitchener - Doon
- Credential: Ontario College Certificate
- Content:
- Customer service principles and practices
- Communication skills
- Problem-solving skills
- Teamwork skills
- Time management skills
- Customer engagement
- Scheduling appointments
- Document system maintenance
- Purchasing
- Inventory management
- Structure:
- The program is divided into three semesters: Fall, Winter, and Spring.
- Each semester includes a mix of lectures, tutorials, labs, and group projects.
Careers:
- Career paths include: receptionist, administrative assistant, office reception clerk, front desk clerk, or customer service representative.
- Opportunities include employment in various industries such as healthcare, retail, hospitality, and government.
- Program graduates are prepared for entry-level positions in the customer service field.
Other:
- The program requires students to have a device that meets certain specifications.
- The program is eligible for OSAP funding.
- More than 400 awards, scholarships, and bursaries are available to students.
Summary:
The Reception and Customer Service program at Conestoga College provides students with the skills and knowledge needed to succeed in a variety of customer service roles. The program offers a comprehensive curriculum, experienced faculty, and opportunities for hands-on learning. Graduates are well-prepared for entry-level positions in the customer service field and have strong career prospects.
Conestoga College Institute of Technology & Advanced Learning
Overview:
Conestoga College is an Ontario college offering full and part-time studies. It provides a wide range of programs and services to students, including full-time, continuing education, online, apprenticeship, and open programs. The college is known for its focus on applied learning and its commitment to preparing students for successful careers.
Services Offered:
Conestoga College offers a comprehensive range of services to support student success, including:
Academic Support:
Academic integrity resources, accessible learning services, bookstore, eConestoga online learning platform, global opportunities, library services, program technology requirements, student tech help, and tutoring & academic help.Student Support:
Counseling, Indigenous services, medical care clinic, remote service hours, student financial services, and student rights and responsibilities.Get Involved:
Athletics & Recreation, Co-Curricular Record (CCR), CSI - Student association, Orientation, and Student Engagement.Campus Services:
Child care centers, facilities management, food services, IT service desk, lockers, ONE Card, parking & transportation, printing services, safety & security, and student housing.Career & Employment:
Community Career Centre, Conestoga Entrepreneurship Collective, co-operative education, myCareer Services, and Talent Hub.Student Life and Campus Experience:
Conestoga College provides a vibrant and engaging campus experience for students. Students can participate in a variety of extracurricular activities, including athletics, clubs, and student government. The college also offers a range of social events and opportunities for students to connect with their peers and the wider community.
Key Reasons to Study There:
Applied Learning:
Conestoga College emphasizes hands-on learning and practical skills development, preparing students for real-world careers.Career-Focused Programs:
The college offers a wide range of programs designed to meet the needs of employers and prepare students for specific career paths.Strong Industry Partnerships:
Conestoga College has strong relationships with industry partners, providing students with valuable networking opportunities and access to real-world experiences.Supportive Campus Environment:
The college provides a supportive and inclusive environment for students, with a range of services and resources available to help them succeed.Academic Programs:
Conestoga College offers a wide range of academic programs across various disciplines, including:
- Applied Computer Science & Information Technology
- Business
- Community Services
- Creative Industries
- Engineering & Technology
- Health & Life Sciences
- Hospitality & Culinary Arts
- Interdisciplinary Studies
- Trades & Apprenticeship
Other:
Conestoga College has multiple campuses and locations across Ontario, including Brantford, Cambridge, Guelph, Ingersoll, Kitchener, Milton, Stratford, and Waterloo. The college also offers a variety of online programs and courses.
- Ontario Secondary School Diploma (OSSD) or equivalent, with a minimum average of 65%
- Grade 12 English (C or U)
OR
- Mature student status (19 years of age or older) with no secondary school diploma with
- Successful completion of the General Educational Development (GED) test
- Successful completion of the Conestoga Adult High School Equivalency Course
Additional Requirements for International Students:
- Visa, if required
- Proof of English proficiency: Academic IELTS (overall score of 6.5 with no band less than 6.0), TOEFL iBT - Internet-based: (79 overall with no section less than 18), or equivalent
Language Proficiency Requirements For international students, proof of English proficiency is required. You can meet the English language proficiency requirement by achieving one of the following scores on an approved English language test:
- Academic IELTS: an overall score of 6.5 with no band less than 6.0
- TOEFL iBT - Internet-based: 79 overall with no section less than 18
- CAE (Certificate in Advanced English) : a minimum score of 176
- CPE (Certificate of Proficiency in English): a minimum score of 184
- Conestoga College also offers an English for Academic Purposes (EAP) program for students who do not meet the required English language proficiency level. This program allows students to improve their English skills in a supportive environment.
