Global Hospitality Management

Program Overview

The Global Hospitality Management program at Waterloo equips students with the knowledge and skills needed for management and operational roles in the hospitality industry. The program includes modules on hospitality operations, finance, marketing, and event management, and offers an optional co-op work term for practical experience. Graduates are prepared for careers in hotel and restaurant management, event planning, and other hospitality-related fields.

Program Outline

Global Hospitality Management (Optional Co-op) - September 2024 - Waterloo

Degree Overview

Objective:

• To complement an already earned diploma or degree in business, hospitality, tourism, or a related field.
• To equip students with essential management and operational knowledge, skills, and abilities needed in hospitality organizations.
• To prepare graduates for supervisory or entry management positions in hospitality organizations.

Description:

• This post-graduate certificate program is open to international students with a background or interest in the hospitality industry.
• Students will explore theory and practice in the field of management, learning about critical aspects of hospitality operations.
• The curriculum includes earning a BASICS.fst Food Safe Handler Certificate, Smart Serve Ontario Certificate, and WHMIS Certificate.
• Completion of the program can be part of a pathway for students to apply for a work visa in Canada.

Note:

This program also offers an optional co-op stream for eligible students, which includes one co-op work term instead of the Guided Career Management course.

Outline

Content:

• Management and operational knowledge, skills, and abilities needed in hospitality organizations
• Theory and practice in the field of management
• Food safety and handling
• Responsible alcohol service
• Workplace safety and hazard awareness

Structure:

• Full-time program
• 1 year duration
• 3 terms

Modules:

• Module 1:
Hospitality Management Fundamentals
• Introduction to the hospitality industry
• Hospitality operations management
• Customer service and guest relations
• Module 2:
Financial Management for Hospitality
• Hospitality accounting and finance
• Revenue management
• Budgeting and cost control
• Module 3:
Human Resource Management for Hospitality
• Human resource management in the hospitality industry
• Recruitment and selection
• Training and development
• Module 4:
Marketing for Hospitality
• Marketing principles and strategies for hospitality
• Branding and positioning
• Digital marketing for hospitality
• Module 5:
Food and Beverage Management
• Food and beverage operations management
• Menu planning and development
• Housekeeping operations
• Revenue management for lodging
• Module 7:
Event Management
• Event planning and management
• Event marketing and sales
• Event logistics and operations

Note:

This is a general representation of the program modules. The actual module names and content may vary.

Assessment

Assessment methods:

• Assignments
• Case studies
• Presentations
• Exams

Assessment criteria:

• Knowledge and understanding of the subject matter
• Critical thinking and problem-solving skills
• Communication and presentation skills
• Teamwork and collaboration skills

Teaching

Teaching methods:

• Lectures
• Seminars
• Case studies
• Group projects
• Guest speakers

Faculty:

• Experienced faculty with industry expertise in hospitality management.

Unique approaches:

• The program emphasizes experiential learning through case studies, simulations, and guest speaker presentations.
• Students have the opportunity to gain practical experience through the optional co-op work term.

Careers

Potential career paths:

• Hotel and restaurant manager
• Catering manager
• Event planner
• Tourism manager
• Human resources manager in the hospitality industry
• Marketing manager in the hospitality industry

Opportunities:

• The hospitality industry is a growing sector with a wide range of career opportunities.
• Graduates of this program are well-prepared for entry-level and supervisory positions in the hospitality industry.

Outcomes:

• Upon successful completion of the program, graduates will be equipped with the knowledge, skills, and abilities necessary for a successful career in hospitality management.

Other

• The program prepares students to aspire to a supervisory or entry management position in hospitality organizations.
• Completion of the GHM program can be part of a pathway for students to apply for a work visa in Canada.