Business Technology Management Certificate

Program Overview

The Business Technology Management Certificate is a 4-quarter program that equips individuals with the essential business, management, and applied IT fundamentals to thrive in today's technology-driven business environment. The program includes a mandatory internship component, providing valuable hands-on experience and industry exposure. Graduates are prepared for a wide range of career opportunities, including Business Analyst, Project Manager, and Technology Support Specialist. The program is offered in a flexible format, catering to the needs of working adults.

Program Outline

Degree Overview:

The Business Technology Management (BTM) Certificate is a 4-quarter program designed to equip individuals with the essential business, management, and applied IT fundamentals necessary to thrive in today's technology-driven business environment. This intensive program serves as the entry pathway to the BTM Associate of Applied Science (AAS) and Associate of Applied Science - Transfer (AAS-T) degree options. Notably, the certificate program includes a mandatory internship component, providing valuable hands-on experience and industry exposure.

Outline:

The BTM Certificate program comprises a comprehensive curriculum covering various aspects of business, technology, and management. The program's structure is designed to provide a strong foundation in essential concepts while fostering practical skills through hands-on exercises and real-world projects.

Key Modules:

• Orientation and Career Exploration: This module equips students with the tools and knowledge to navigate career planning, identify personal strengths and interests, and explore compatible career paths.
• Business Productivity Applications: Students are introduced to core business productivity applications, including spreadsheets, word processing, databases, and presentation software.
This module focuses on file management techniques, email, operating systems, and developing proficiency in industry-standard tools. Students learn advanced query editing, pivot table creation, and interactive data visualization techniques. Students gain a fundamental understanding of cloud computing concepts, explore primary cloud service providers, and differentiate between various deployment options.
• Applied Business Math: Students acquire essential business math skills, covering topics such as statistics, invoices, discounts, markups, payroll, depreciation, compound interest, and equation solving.
This module emphasizes practical application using spreadsheet software to analyze business data effectively.
• Business Communications II: Building upon foundational communication skills, this module focuses on advanced business English grammar, punctuation, and word usage to craft effective and complex business documents.
Students develop research, business report writing, and documentation skills, along with honing their presentation techniques and strategies for facilitating and documenting business meetings.
• Customer Relations Management: This module equips students with the skills to manage customer interactions effectively, including identifying and resolving complaints, handling challenging customers, and utilizing effective communication methods.
Students learn to leverage customer relationship management systems and contribute positively to an organization's service culture, exploring future trends and changes in global work environments.
• Supervision Management: This module delves into the responsibilities of a first-line supervisor, covering key management functions, human relations and motivation, effective communication, systems concepts, and problem-solving.
Students gain an understanding of the supervisor's role in leading and motivating teams.
• Records Information Management: This module examines manual and digital record management systems, introducing and applying industry-standard filing/management systems, such as Alphabetic, geographic, numeric, and subject.
Students use Access 2016 to design, create, maintain, and integrate an electronic filing system.
• Work Experience-Business Occupations: This critical component provides students with invaluable hands-on experience through supervised work/internship opportunities.
Students apply their acquired knowledge and skills in real-world settings, developing work experience learning outcomes and receiving feedback from faculty and supervisors.

Assessment:

The BTM Certificate program utilizes a comprehensive assessment approach to evaluate student learning and program effectiveness. Assessments may include various methods such as:

• Examinations: Written and practical examinations to assess knowledge and skills acquired throughout the program.
• Assignments: Individual and group assignments designed to apply theoretical concepts to real-world scenarios and demonstrate understanding of key topics.
• Presentations: Opportunity for students to showcase their research, analysis, and communication skills through presentations on various business and technology topics.
• Case Studies: Engaging in case studies to analyze complex business situations, develop critical thinking skills, and propose effective solutions.
• Internship Performance: Evaluation of student performance during the internship experience, assessing practical application of knowledge, skills, and professional behavior.

Teaching:

The BTM Certificate program boasts a dedicated faculty with extensive industry experience and a passion for teaching. Instructors employ a variety of engaging teaching methods to cater to diverse learning styles, including:

• Interactive lectures: Facilitating discussions and encouraging active participation to enhance understanding.
• Hands-on exercises and activities: Providing opportunities to apply theoretical concepts in practical settings.
• Case studies and problem-solving exercises: Encouraging critical thinking and collaborative problem-solving skills.

Careers:

The BTM Certificate program prepares graduates for a wide range of career opportunities in various industries. Potential career paths include:

• Business Analyst
• Project Manager
• Technology Support Specialist
• Customer Service Representative
• Marketing Specialist
• Data Analyst
• Administrative Assistant
• Entrepreneur
Graduates are well-equipped to thrive in dynamic business environments, effectively manage projects, and leverage technology to achieve organizational goals.

Other:

• The BTM Certificate program is offered in a flexible format, catering to the needs of working adults.
Options include online coursework, hybrid classes, and daytime courses.
• The program is designed to be accessible to individuals with diverse backgrounds and educational experiences.
• Graduates of the BTM Certificate program are eligible to pursue further education and complete the BTM Associate of Applied Science (AAS) or Associate of Applied Science - Transfer (AAS-T) degrees.
• Upon completion of the program, graduates receive a certificate of completion, recognizing their achievement and equipping them with valuable credentials for career advancement.