The Art of Hospitality Service

Program Overview

The Art of Hospitality Service is a one-day program for high school students interested in exploring a career in hospitality. Participants gain hands-on experience in running a restaurant, learning essential skills such as food preparation, customer service, and teamwork. The program provides insights into the hospitality industry and potential career paths, helping students make informed decisions about their future.

Program Outline

Outline:

The Art of Hospitality Service

is a one-day program designed for year 11, 12, and 13 students interested in exploring a career in hospitality. The program provides hands-on experience in running a real restaurant, learning restaurant skills, and participating in the operation of an on-campus restaurant.

Content:

• Restaurant skills and service
• Food preparation and presentation
• Customer service and interaction
• Teamwork and communication
• Restaurant operations and management

Structure:

• The program runs for one day.
• Participants will engage in practical activities and workshops.
• They will work in teams to prepare and serve food in the on-campus restaurant.
• Module 2: Restaurant Skills: This module will introduce participants to the essential skills required in a restaurant setting, such as food preparation, service techniques, and customer interaction.
• Module 3: Food Preparation and Presentation: This module will focus on the basics of food safety, hygiene, and cooking techniques.
Participants will learn how to prepare and present various dishes.
• Module 4: Customer Service: This module will cover the principles of excellent customer service, including communication skills, conflict resolution, and exceeding expectations.
• Module 5: Teamwork and Communication: This module will emphasize the importance of teamwork and effective communication in a hospitality environment.

Careers:

Potential career paths:

• Restaurant manager
• Chef
• Waiter/waitress
• Bartender
• Hotel manager
• Event planner
• Tourism operator

Opportunities:

• The program provides participants with the opportunity to gain valuable skills and experience in the hospitality industry.
• Participants will have the chance to network with industry professionals.
• They will be able to explore different career options within the hospitality sector.

Outcomes:

• Upon completion of the program, participants will have a better understanding of the hospitality industry and the skills required for success in this field.
• They will be able to apply their learnings to real-world situations.
• The program can help participants make informed decisions about their future career paths.

Other:

• The program is offered at Ara Institute of Canterbury in Christchurch and Timaru.
• The program is typically offered once a year.
• There is a minimum number of participants required for the program to proceed.
• Participants can register for the program online.