Leading on Customer Operations BSc (Hons)

Program Overview

The Leading on Customer Operations (BSc Hons) program is a part-time degree designed for individuals seeking management and leadership roles in customer-centric environments. It focuses on human-centered design, digital transformation, and data analytics, equipping students with the skills to lead operational processes, enhance customer experiences, and drive business performance. Graduates can pursue careers in various sectors, including financial services, technology, and healthcare, and are prepared for higher-level postgraduate studies.

Program Outline

Leading on Customer Operations (BSc Hons) - Part-time

Degree Overview:

• Summary: This program is designed for individuals seeking to advance their careers to management and leadership roles within professional and shared services environments.
It focuses on human-centered design, digital transformation, and business insights.
• Learning Outcomes: Graduates will possess the skills and knowledge to:
• Lead and oversee customer operations
• Design and manage customer experiences
• Apply data analytics to improve business performance
• Utilize technology to enhance efficiency and productivity
• Develop and implement innovative solutions
• Lead and manage teams effectively
• Foster a sustainable and ethical business environment
• Benefits:
• Equips students with essential skills for the future of work
• Provides a comprehensive understanding of customer-centric operations
• Develops critical thinking, problem-solving, and leadership skills
• Enhances career prospects in management and leadership roles

Outline:

• Program Structure: Part-time, delivered over one academic year through lectures, seminars, workshops, lab time, and independent study.
Delivery varies depending on the employer and may involve weekly day release or a hybrid model.
• Content:
• Year 1:
• Project Management Fundamentals
• Personal Development and Team Dynamics
• The Sustainable Business Services Environment
• Introduction to Customer Experience
• Digital Business and Technology
• Optional Modules:
• Design Thinking and Management Skills
• Customer and Stakeholder Relations
• Year 2:
• The CX Professional
• The Data Driven Workplace
• Business Research
• Managing and Developing People
• Intrapreneurship and Business Innovation
• Responsible and Ethical Business Practice
• Year 3:
• Strategic Marketing
• Contemporary Leadership
• Business Finance
• Business Project
• Developing Professional Practice
• Assessment:
• Professional reports
• Business simulation tasks
• Presentations
• Timed coursework
• Continuous assessment
• Reflective essay
• Case study
• Employer-based project
• Oral presentations
• Group work
• Individual work
• Teaching:
• Lectures (including guest speakers)
• Seminars
• Workshops
• Tutorials
• Individual supervision
• Group work
• Independent learning and research
• Workplace learning
• Collaborative projects
• Peer learning
• Self-reflection
• Work-based assignments
• Case studies
• Simulation exercises

Careers:

• Graduates can pursue careers in various sectors, including:
• Financial services
• Technology
• Retail
• Public sector
• Healthcare
• Education
• Consulting
• Marketing
• Business development
• Operations management
• Customer service management
• Project management
• Leadership
• Business analysis
• Data analytics
• This program also prepares students for higher-level postgraduate studies in related fields.

Other:

• The program is designed to be relevant to the contemporary business environment.
• It focuses on developing future-proof skills for a changing world.
• The program emphasizes ethical and sustainable business practices.
• Students have the opportunity to work on real-world projects and gain valuable practical experience.
• The program fosters close collaboration between students, industry partners, and academics.

The price of your overall programme will be determined by the number of credit points that you initiate in the relevant academic year. For modules commenced in the academic year 2024/25, the following fees apply: Fees Credit Points NI/ROI Cost GB Cost International Cost Credit Points 120 NI/ROI Cost£4,750 GB Cost£9,250 International Cost £16,320 Credit Points 60 NI/ROI Cost£2,375 GB Cost£4,625 International Cost £8,160 Credit Points 30 NI/ROI Cost£1,187 GB Cost£2,312 International Cost £4,080 Credit Points 20 NI/ROI Cost£792 GB Cost£1,542 International Cost £2,720 NB: A standard full-time undergraduate degree is equivalent to 120 credit points per year.