Program Overview
Conflict Coaching Associate Certificate
Program Overview
This program equips students with fundamental coaching tools, enabling them to help others and resolve intra- and interpersonal conflicts more effectively.
Program Details
What You Need to Graduate
- Four required courses and an assessment demonstrating achievement of the learning outcomes.
- Required courses include CRES-1100 or CRES-1101, CRES-1131, CRES-1190, CRES-1231, and CRES-1551.
- The mail-in assessment consists of a written or audio preparation for a coaching session with a client as a conflict coach, an audio or AV recording of the role-played conflict coaching session, a written self-evaluation of the role-play, and a written reflection on personal learning in the Associate Certificate program.
Program Format
- Twelve days of in-person training followed by submission of a mail-in assessment.
- All four courses are scheduled several times throughout the year. Students can take them individually or complete the associate certificate.
Tuition & Fees
Tuition
- Tuition for the program is approximately $3,100.
Additional Fees
- Certificate Enrolment Fee: $75
- Learner Services Fee (price dependent on course locations)
Textbooks and Supplies
- Course manuals are supplied when you attend class. If additional books or other materials are required, you will be advised when you register for the program.
FAQs
Q: Who should take this program?
A: People who are interested in working in the conflict resolution field as a mediator or in a specialized area of family mediation, those who would like to have a consulting business, or those interested in pursuing a higher position in their related field.
Q: What are the job opportunities available to me in the conflict resolution field?
A: Entry-level positions in the conflict resolution field are diversified and often a component of other policy, analyst, or non-profit careers. Human resources officers often specialize in mediation and staff bargaining. A graduate-level degree is almost essential because of the functional expertise it demonstrates.
Q: How do I learn the skills I need to work in the field?
A: The methods utilized in evaluating and analyzing conflict, and in resolving such situations or potential situations, are often learned through a combination of experience and higher education. Acquiring essential skills in the conflict resolution field can be initiated through involvement and concern with the social issues affecting most communities.
Q: Do the training hours from this program apply towards admission to the Mediate BC Roster and educational requirements for certification by practitioner organizations, such as ADRBC?
A: Civil and Family Roster applicants can apply their JIBC mediation assessments to the experience portion of their application. A successful JIBC mediation assessment can count for up to three mediations (and nine hours of mediation time) toward the ten mediation experience requirement of a Civil or Family Roster application if the written feedback is included with the application.
Q: Do I need to enroll in the program before I'm able to take courses?
A: You don’t have to be enrolled in a certificate program to take our courses. You can take them individually as long as you have the applicable prerequisites.
Q: Do you offer this program online?
A: No. Full attendance in the classroom is required.
Q: I need to miss part of my course. What should I do?
A: If you are unable to attend due to extenuating circumstances, we recommend submitting an appeal explaining the reason. Participants may then transfer to another class where they will be required to attend the entire course on the new dates to receive credit.
Q: Are books and course manuals included in the tuition fees?
A: They are supplied when you attend class. If you need to purchase books or other materials, you will be advised of the details when you register.
Q: What if I want to take one of your courses but do not want to pursue a certificate?
A: That's fine. All of our courses are available individually, and you can mix and match the classes depending on your learning needs. After each course, you will receive a letter of attendance. After completing the program requirements, you will receive your certificate.
Courses in this program
- CRES-1100 Foundations of Collaborative Conflict Resolution OR CRES-1101 Foundations of Collaborative Conflict Resolution: Workplace Focus
- CRES-1131 Conflict Coaching Fundamentals
- CRES-1231 Advanced Conflict Coaching
- CRES-1551 Assessment: Associate Certificate in Coaching
Program Outline
Outline:
Content:
The Conflict Coaching program at JIBC equips students with fundamental coaching tools to effectively resolve interpersonal and intra-personal conflicts. It focuses on both theoretical and practical aspects of conflict resolution, including coaching skills, facilitating communication, and empowering individuals.
Structure:
This program comprises four mandatory courses and an assessment demonstrating the acquisition of learning outcomes. Individual courses can be taken separately or used to complete the associate certificate.
Courses:
- CRES-1100 or CRES-1101: Foundations of Collaborative Conflict Resolution: Introduces the core principles and foundational skills involved in collaborative conflict resolution.
- CRES-1131: Conflict Coaching Fundamentals: Provides learners with the foundational skills and tools of conflict coaching.
- CRES-1105: Navigating Intense Emotions: Equips students with techniques to navigate intense emotions in conflict situations.
- CRES-1231: Advanced Conflict Coaching: Helps students refine their conflict coaching skills and practice advanced approaches.
- CRES-1551: Assessment: Associate Certificate in Coaching: This mail-in assessment allows individuals to demonstrate their ability to apply learned skills in a simulated coaching session.
Module Description:
- Module 1: Introduction to Conflict Coaching (CRES-1100 or CRES-1101)
- Understanding conflict
- Types of conflict
- Collaborative approach to conflict resolution
- Stages of conflict coaching
- Introduction to coaching skills
- Module 2: Conflict Coaching Skills (CRES-1131)
- Active listening
- Powerful questioning
- Building rapport
- Feedback and reflections
- Facilitating communication
- Module 3: Navigating Emotions (CRES-1105)
- Impact of emotions on conflict
- Identifying and managing emotions
- De-escalation techniques
- Building emotional intelligence
- Module 4: Advanced Conflict Coaching Techniques (CRES-1231)
- Coaching frameworks and models
- Advanced communication skills
- Difficult conversations
- Coaching for empowerment
- Module 5: Assessment (CRES-1551)
- Preparing for a coaching session
- Conducting a coaching session
- Reflecting on coaching practice
Assessment:
The program incorporates a final assessment for evaluating learners' understanding and application of the learned skills. This assessment involves:
- Written or audio preparation: Preparing for a coaching session with a client.
- Role-played conflict coaching session: Recording an audio or video of a simulated coaching session.
- Self-evaluation: Providing a written evaluation of your performance in the role-play.
- Personal reflection: Reflecting on your learning throughout the program. This suggests an active learning environment where students may engage in interactive exercises, simulations, and group discussions. JIBC is known for its experienced and qualified faculty, so you can expect instructors with relevant expertise and practical experience in conflict resolution.
Careers:
The program prepares students for various career opportunities in the conflict resolution field, including:
- Mediator
- Specialized family mediator
- Consultant
- Positions with higher responsibilities in related fields While entry-level positions may be diverse, advancement often requires higher education and specialized knowledge.
Other:
- The program is currently closed to new enrollments as of Spring 2023.
- Learners enrolled prior to Spring 2023 can complete the program by August 31, 2027.
- Individuals enrolled can transfer to the Certificate in Collaborative Conflict Resolution until August 31, 2024.
- The program curriculum is delivered over twelve days of in-person training followed by submission of the mail-in assessment.
- Course schedules allow for individual enrollment or completing the entire certificate.
Justice Institute of British Columbia
Overview:
Justice Institute of British Columbia (JIBC) is a leading public safety educator in Canada. It offers a wide range of applied education, training, and research programs focused on justice and public safety. JIBC is committed to providing students with the skills and knowledge they need to succeed in their chosen careers.
Services Offered:
JIBC offers a variety of services to its students, including:
Financial Aid & Scholarships:
JIBC provides financial assistance to students in need, including scholarships, bursaries, and loans.Student Support:
JIBC offers a range of student support services, such as academic advising, career counseling, and mental health support.Indigenous Student Services:
JIBC has dedicated services for Indigenous students, including cultural support, academic advising, and mentorship programs.Student Conduct & Policies:
JIBC has clear policies and procedures regarding student conduct, academic integrity, and other important matters.Convocation:
JIBC holds a convocation ceremony each year to celebrate the achievements of its graduating students.The JIBC Bookstore:
The bookstore provides students with access to textbooks, course materials, and other supplies.Student Life and Campus Experience:
Key Reasons to Study There:
Exceptional Applied Education:
JIBC's programs are designed to provide students with the practical skills and knowledge they need to succeed in their chosen careers.Training and Research:
JIBC offers a variety of training programs and research opportunities in justice and public safety.Leading Public Safety Educator:
JIBC is recognized as a leader in public safety education in Canada.Academic Programs:
JIBC offers a wide range of academic programs in justice and public safety, including:
Criminal Justice:
JIBC offers programs in criminal justice, including law enforcement, corrections, and probation.Firefighting:
JIBC offers programs in firefighting, including fire suppression, fire prevention, and emergency medical response.Emergency Medical Services:
JIBC offers programs in emergency medical services, including paramedicine, first aid, and CPR.Security:
JIBC offers programs in security, including private security, law enforcement, and corporate security.Other Programs:
JIBC also offers programs in areas such as social work, psychology, and community justice.Other:
JIBC's New Westminster campus is located on the unceded Traditional Territories of the Qayqayt, Musqueam and Coast Salish Peoples.