Program Overview
The Conflict Coaching program at JIBC equips students with practical skills to resolve interpersonal and intra-personal conflicts. It covers foundational principles, coaching techniques, and advanced approaches, preparing individuals for careers in conflict resolution, such as mediation and consulting. The program emphasizes active learning and practical application, with an assessment demonstrating the acquisition of skills.
Program Outline
Outline:
Content:
The Conflict Coaching program at JIBC equips students with fundamental coaching tools to effectively resolve interpersonal and intra-personal conflicts. It focuses on both theoretical and practical aspects of conflict resolution, including coaching skills, facilitating communication, and empowering individuals.
Structure:
This program comprises four mandatory courses and an assessment demonstrating the acquisition of learning outcomes. Individual courses can be taken separately or used to complete the associate certificate.
Courses:
- CRES-1100 or CRES-1101: Foundations of Collaborative Conflict Resolution: Introduces the core principles and foundational skills involved in collaborative conflict resolution.
- CRES-1131: Conflict Coaching Fundamentals: Provides learners with the foundational skills and tools of conflict coaching.
- CRES-1105: Navigating Intense Emotions: Equips students with techniques to navigate intense emotions in conflict situations.
- CRES-1231: Advanced Conflict Coaching: Helps students refine their conflict coaching skills and practice advanced approaches.
- CRES-1551: Assessment: Associate Certificate in Coaching: This mail-in assessment allows individuals to demonstrate their ability to apply learned skills in a simulated coaching session.
Module Description:
- Module 1: Introduction to Conflict Coaching (CRES-1100 or CRES-1101)
- Understanding conflict
- Types of conflict
- Collaborative approach to conflict resolution
- Stages of conflict coaching
- Introduction to coaching skills
- Module 2: Conflict Coaching Skills (CRES-1131)
- Active listening
- Powerful questioning
- Building rapport
- Feedback and reflections
- Facilitating communication
- Module 3: Navigating Emotions (CRES-1105)
- Impact of emotions on conflict
- Identifying and managing emotions
- De-escalation techniques
- Building emotional intelligence
- Module 4: Advanced Conflict Coaching Techniques (CRES-1231)
- Coaching frameworks and models
- Advanced communication skills
- Difficult conversations
- Coaching for empowerment
- Module 5: Assessment (CRES-1551)
- Preparing for a coaching session
- Conducting a coaching session
- Reflecting on coaching practice
Assessment:
The program incorporates a final assessment for evaluating learners' understanding and application of the learned skills. This assessment involves:
- Written or audio preparation: Preparing for a coaching session with a client.
- Role-played conflict coaching session: Recording an audio or video of a simulated coaching session.
- Self-evaluation: Providing a written evaluation of your performance in the role-play.
- Personal reflection: Reflecting on your learning throughout the program. This suggests an active learning environment where students may engage in interactive exercises, simulations, and group discussions. JIBC is known for its experienced and qualified faculty, so you can expect instructors with relevant expertise and practical experience in conflict resolution.
Careers:
The program prepares students for various career opportunities in the conflict resolution field, including:
- Mediator
- Specialized family mediator
- Consultant
- Positions with higher responsibilities in related fields While entry-level positions may be diverse, advancement often requires higher education and specialized knowledge.
Other:
- The program is currently closed to new enrollments as of Spring 2023.
- Learners enrolled prior to Spring 2023 can complete the program by August 31, 2027.
- Individuals enrolled can transfer to the Certificate in Collaborative Conflict Resolution until August 31, 2024.
- The program curriculum is delivered over twelve days of in-person training followed by submission of the mail-in assessment.
- Course schedules allow for individual enrollment or completing the entire certificate.
