User-Centred Digital Government

Program Overview

This 4-week online module explores the principles and practices of user-centered digital government, emphasizing citizen-centricity in service design. Led by Dr. Paolo Gerbaudo, the program equips professionals with the skills to apply user-centered design and digital service strategies in public and private sector contexts. Through interactive activities, online readings, and webinars, participants gain a critical understanding of the movement's impact on public service delivery.

Program Outline

User-Centred Digital Government: A Comprehensive Extraction

Degree Overview:

This 4-week online module dives deep into the burgeoning field of user-centered digital government, exploring the philosophical underpinnings, practical applications, and ongoing evolution of this impactful movement. Participants delve into the core principles and practices that differentiate this novel approach from traditional public administration, delving into the successes, challenges, and ongoing debates shaping its trajectory. It emphasizes the importance of citizen-centricity in government service design, empowering graduates with the skills and knowledge to create user-friendly services and platforms.

Outline:

Week 1: Introduction to e-government

• Defines and explains key concepts within e-government and user-centered design, laying the groundwork for the module's exploration.
Week 2: Public service as a platform
• Examines the transformative shift towards platformization in public service delivery, exploring its impact on citizen engagement and user experience.
Week 3: The user at the center?
• Analyzes the shifting position and role of citizens in an e-government environment, addressing how citizens are increasingly involved in shaping and receiving public services.

Modules:

• Each week features interactive activities, online readings, and lecturer videos, culminating in a weekly 1-hour webinar with a King's faculty member and fellow global professionals.

Assessment:

• Students complete one written assignment and actively participate in webinars and online discussion forums.

Teaching:

• The module is designed for an online audience, utilizing a variety of interactive elements to facilitate learning, including:
• Discussion forums
• Online readings
• Interactive lectures
• Online tutorials

Careers:

• The module prepares professionals to apply user-centered design and digital service strategies in a variety of public and private sector contexts.
• Graduates can pursue roles in:
• Government agencies focused on digital transformation.
• Tech companies developing citizen-centric solutions.
• Public policy and advocacy organizations.

Other:

• The module is spearheaded by Dr. Paolo Gerbaudo, a renowned expert in digital politics, social media, campaigning, and emerging social movements.

Overall:

This intensive program provides a comprehensive introduction to user-centered digital government, empowering mid-career professionals with the knowledge and skills to navigate this dynamic field and contribute to its ongoing development.