Tourism Opportunities (International Learners)

Program Overview

EIT | Te Pūkenga's Tourism and Travel program is a comprehensive 2-year program designed to prepare graduates for a diverse range of career opportunities within the tourism and travel industry. The program encompasses three New Zealand qualifications and two City and Guilds qualifications, equipping students with the knowledge and skills needed for success. Graduates are well-equipped to pursue careers as travel agency representatives, tour operators, accommodation managers, tour guides, and event coordinators, among others.

Program Outline

Tourism and Travel (International Learners) at EIT | Te Pūkenga

Degree Overview:

Objectives:

• Develop expertise in customer service and sales techniques within the tourism sector.
• Implement effective tourism workplace practices.
• Acquire in-depth knowledge of both Hawke's Bay and New Zealand as prominent tourist destinations.
• Gain a comprehensive understanding of the tourism and travel industry as a whole.
• Obtain the skills and knowledge necessary to excel in a barista role.
• Understand and utilize tourism business systems effectively.
• Confidently manage first aid situations in emergencies.
• Demonstrate understanding and implementation of tourism quality management strategies.
• Develop and apply tourism event planning expertise.

Outline:

Key areas covered include:

• Customer Service: This module focuses on providing students with the necessary skills and techniques to deliver exceptional customer service within the tourism industry.
• Tourism Workplace Practices: Students learn about effective workplace practices specific to the tourism sector, ensuring professionalism and efficiency.
• Hawke's Bay and New Zealand as Tourist Destinations: This module provides in-depth knowledge of both Hawke's Bay and New Zealand as popular tourist destinations, including their unique attractions and cultural significance.
• Tourism and Travel Industry Knowledge: Students acquire comprehensive knowledge of the various facets of the tourism and travel industry, encompassing its structure, operations, and trends.
• Barista Skills: This module equips students with the skills and techniques required to excel in a barista role, including coffee preparation, customer service, and equipment operation.
• Tourism Business Systems: Students gain an understanding of tourism business systems and their importance in managing operations effectively.
• Tourism Quality Management: This module explores the principles of tourism quality management and its role in delivering exceptional customer experiences.
• Tourism Event Planning: Students develop the necessary knowledge and skills for planning and managing successful tourism events.

Structure and Modules:

The program consists of six semesters spread across two years, with each semester encompassing various modules.

Assessment:

These methods may include:

• Examinations: Written examinations may be used to assess knowledge and understanding of theoretical concepts.
• Assignments: Practical assignments allow students to demonstrate their ability to apply their learning to real-world scenarios.
• Presentations: Presentations provide an opportunity for students to showcase their research and communication skills.
• Practical Demonstrations: Practical demonstrations allow students to showcase their technical skills in areas like barista skills or first aid.
• Case Studies: Students may be required to analyze case studies to demonstrate their problem-solving abilities and industry-specific knowledge.

Teaching:

Teaching Methods:

• Lectures: Lectures provide students with foundational knowledge and theoretical frameworks within the tourism industry.
• Tutorials: Smaller tutorial groups allow for in-depth discussion, clarification of concepts, and individualized feedback.
• Guest Speakers: Industry professionals are invited to share their real-world experiences and insights with students.
• Field Trips: Field trips provide opportunities for students to experience tourism destinations and operations firsthand.
• Practical Workshops: Hands-on workshops allow students to develop practical skills in areas like customer service, barista techniques, or event management.
• Online Learning Resources: EIT | Te Pūkenga provides access to a range of online learning resources, including e-books, journals, and interactive learning modules.

Faculty:

The program is delivered by experienced and qualified faculty with industry expertise and a passion for tourism.

Careers:

Potential career paths may include:

• Travel Agency Representative
• Airline Customer Service Agent
• Tour Operator
• Transportation Coordinator
• Accommodation Management Roles
• Tourist Attraction Management
• Tour Guide
• Event Coordinator

Other:

The EIT | Te Pūkenga Tourism and Travel program offers students a unique and enriching learning experience, preparing them for a successful career in this dynamic industry. The program's comprehensive curriculum, experienced faculty, and focus on real-world application make it a highly sought-after choice for students seeking a future in tourism.