Office Administration - Health Services Ontario College Diploma program

Program Overview

The Office Administration – Health Services Ontario College Diploma is a two-year program that prepares students for careers in the administrative health field. Graduates gain proficiency in medical document production, medical terminology, transcription, and Electronic Medical Records (EMR) systems. They also develop strong communication and patient relations skills, and obtain practical experience through a fourth-semester field placement. Graduates are eligible to write the National Certification Exam (NCE) to become certified health information professionals.

Program Outline

Program Deep Dive: Office Administration – Health Services Ontario College Diploma

Degree Overview:

This two-year program equips students with the knowledge and skills required to succeed in the administrative health field. Graduates are prepared for careers in various healthcare settings, including medical offices, hospitals, long-term care facilities, and more.

Objectives:

• Master medical document production, medical terminology, and transcription.
• Gain proficiency in Electronic Medical Records (EMR) systems.
• Develop strong communication and patient relations skills.
• Understand medical ethics and legal considerations in healthcare.
• Obtain practical experience through a fourth-semester field placement.

Program Description:

Students acquire comprehensive knowledge and practical skills through a dynamic curriculum that includes:

• Medical Document Production: Learn to effectively create and manage essential medical documents.
• Medical Terminology: Master medical terms and abbreviations for clear communication and comprehension.
• Transcription: Develop the ability to accurately transcribe medical reports, ensuring accuracy and efficiency.
• Human Anatomy: Understand the fundamentals of human anatomy and physiology for effective patient care.
• Medical Ethics: Gain insights into ethical principles and legal considerations in healthcare settings.
• Electronic Medical Records (EMR): Gain proficiency in using various EMR systems, essential for modern healthcare practice.
• Workplace Communication: Develop strong communication skills for effective interaction with patients, colleagues, and healthcare professionals.
• Patient Relations: Learn how to interact with patients empathetically and professionally, ensuring positive patient experiences.

Outline:

Semester 1:

• COMP 1113 – Business Documentation and Text Processing
• OFAD 1001 – Office Procedures and Strategies
• OFAD 1022 – Professional Development and Employability 1
• OFAD 1007 – Computer Applications 1 for the Office
• One communication course
• One general education course

Semester 2:

• OFAD 1013 – Medical Terminology 1
• OFAD 1012 – Medical Transcription 1
• OFAD 2014 – Health Information Management
• OFAD 2034 – Professional Development and Employability 2
• One communication course

Semester 3:

• OFAD 1014 – Word Processing for the Health Professions
• OFAD 2007 – Legal Aspects of Health Information
• OFAD 2004 – Medical Terminology 2
• OFAD 2033 – Interpersonal Communications in Health Services
• One general education course

Semester 4:

• OFAD 2022 – Medical Transcription 2
• OFAD 2005 – Human Anatomy & Physiology
• OFAD 2013 – Professional Development and Employability 3
• Field Placement (Work Term)

Assessment:

• Continuous assessment through assignments, tests, projects, and participation.
• Performance evaluation during the field placement.
• Final examinations in select courses.

Teaching:

• Experienced faculty with strong industry knowledge and real-world experience.
• Small class sizes to facilitate personalized learning and interaction.
• Emphasis on active learning through case studies, simulations, and group projects.
• Access to state-of-the-art facilities and technology, including EMR systems.

Careers:

• Medical office receptionist
• Health information clerk
• Health unit clerk
• Admissions clerk
• Medical transcriptionist
• Health records technician
• Health information coder

Other:

• Graduates are eligible to write the National Certification Exam (NCE) to become a certified health information professional.
• Fourth-semester field placement offers valuable hands-on experience in the healthcare field.
• The program places a strong emphasis on developing employability skills such as communication, teamwork, and problem-solving.
• Graduates are highly sought after by hospitals, clinics, long-term care facilities, and other healthcare organizations.