Hospitality – Hotel and Resort Operations Management Ontario College Diploma, Co-op program

Program Overview

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This Ontario College Diploma program prepares students for careers in hospitality management, with a focus on both food and beverage and rooms divisions. Through hands-on experience, industry partnerships, and a paid co-op work term, students gain the skills and knowledge necessary to succeed in the hospitality industry. Graduates are qualified for various positions, including hotel and resort managers, food and beverage managers, and front office managers.

Program Outline

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Hospitality – Hotel and Resort Operations Management Ontario College Diploma, Co-op program

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Degree Overview

The program is taught by faculty with valuable industry expertise, and strategic industry partnerships complement student learning.

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Objectives:

• Develop a solid understanding of the hospitality industry.
• Acquire the skills and knowledge necessary to work in a variety of hospitality settings.
• Gain practical experience through a paid co-op work term.
• Prepare students for a successful career in hospitality management.

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Description:

• This program provides students with a comprehensive understanding of the hospitality industry, including the front office, housekeeping, food and beverage, and marketing.
Students will learn how to provide excellent customer service, manage operations, and solve problems effectively.
• The program also emphasizes the importance of sustainability and social responsibility in the hospitality industry.
• Graduates of this program will be prepared to work in a variety of hospitality settings, including hotels, resorts, restaurants, clubs, and cruise lines.

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Outline

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Program Courses:

• Semester 1:
• FLIE 1002 – Certifications for the Hospitality Industry
• MATH 1041 – Mathematics for Hospitality
• REAS 3001 – Research Methods and Analysis
• TOUR 1009 – Dynamics of Hospitality and Tourism
• One additional course from the Program Courses list.
• Semester 2:
• MATH 1043 – Statistics for Hospitality
• MGMT 1043 – Hospitality Accounting
• REAS 1002 – Principles of Supervision
• TOUR 3002 – Guest Services
• One additional course from the Program Courses list.
• Semester 3:
• REAS 1004 – Employee Relations
• TOUR 2001 – Hotel Revenue Management and Reservations
• TOUR 2002 – Food and Beverage Operations
• TOUR 1007 – Marketing and Promotion for the Hospitality Industry
• One additional course from the Program Courses list.
• Semester 4:
• REAS 1001 – Leadership in the Hospitality Industry
• TOUR 2003 – Meetings and Conferences
• REAS elective 2
• One additional course from the Program Courses list.

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Communications Courses:

• One course chosen during registration from the approved list

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General Education Courses:

• One course chosen during registration from the approved list

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Co-op Work Term:

• A 16-week paid work placement in a relevant hospitality setting

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Assessment

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Assessments will vary depending on the course, but may include:

• Assignments
• Projects
• Quizzes
• Exams
• Presentations
• Participation
• Case studies

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Teaching

• The program uses a variety of teaching methods, including lectures, discussions, case studies, simulations, and guest speakers.
• The program also makes use of technology, including online learning platforms and virtual reality simulations.
• Students will have access to a variety of resources, including a dedicated hospitality lab, library, and career services.

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Careers

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Graduates of this program are qualified for a variety of positions in the hospitality industry, including:

• Hotel Manager
• Resort Manager
• Restaurant Manager
• Club Manager
• Cruise Line Manager
• Food and Beverage Manager
• Front Office Manager
• Rooms Manager

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Other

• This program provides many hands-on learning opportunities through experiential learning.
• The program emphasizes the importance of both the food and beverage and rooms divisions of a hotel or resort property.
• The program has strong industry partnerships.
• Graduates of this program have a high employment rate in the hospitality industry.