Undergraduate Diploma in Rooms Division Management

Program Overview

The Undergraduate Diploma in Rooms Division Management equips students with managerial skills to effectively manage hotel rooms and guest services. The program covers front office operations, housekeeping, budgeting, marketing, and revenue management. Graduates are prepared for careers in the hospitality industry, including roles such as Front Office Manager, Executive Housekeeper, and Hospitality Guest Relations Manager.

Program Outline

Program Information: Undergraduate Diploma in Rooms Division Management

Degree Overview:

• Level: MQF Level 5
• Study Mode: On-campus
• ECTS: 60
• Duration: 2 Semesters
• Start Date: 2nd October 2023

Objectives:

• Equip students with strong managerial skills to effectively manage budgets, resources, and staff in the hospitality industry.
• Provide in-depth knowledge and understanding of front office operations, housekeeping, budgeting, marketing, and revenue management.

Program Description:

The Undergraduate Diploma in Rooms Division Management covers a wide range of topics relevant to the management of hotel rooms and guest services. Students will gain a comprehensive understanding of front office operations, including guest registration, room assignments, reservations, and billing. They will also learn about housekeeping management, encompassing cleaning procedures, linen management, and guest room inspection. The program emphasizes the development of strong managerial skills, enabling graduates to effectively manage budgets, resources, and staff. Students will learn about budgeting principles, forecasting techniques, and cost control measures. They will also develop interpersonal and leadership skills necessary for managing teams and fostering a positive work environment. In addition to core hotel operations, the program delves into marketing and revenue management strategies. Students will learn how to effectively market rooms and services to attract guests, as well as implement revenue management techniques to optimize occupancy and generate maximum revenue.

Outline:

The program consists of the following modules:

• HNDFL Foreign Language for Hospitality
• UGD5295 English for Business
• UGD5202 Academic Writing Skills
• UGD5205 Personal Development
• UGD5208 Hospitality Sales and Marketing
• UGD5241 Revenue Management
• UGD5243 Budgeting for Rooms Division
• UGD5244 Front Office Management
• UGD5245 Housekeeping Management
• UGD5246 Property Management

Assessment:

Assessment methods vary depending on the module and may include:

• Assignments
• Presentations
• Case studies
• Exams
• Practical assessments

Teaching:

The program is delivered through a combination of lectures, tutorials, workshops, and practical exercises. Students will have access to experienced faculty members who are experts in their respective fields.

Careers:

Graduates of the program can pursue a variety of careers in the hospitality industry, including:

• Front Office & Guest Relations Manager
• Reservations Manager
• Executive Housekeeper
• Hospitality Customer Experience Manager
• Hospitality Establishment Manager
• Hospitality Guest Relations Manager
• Duty Manager
• Night Auditor
• Front Office Manager

Other:

• The program is designed to prepare students for a successful career in the hospitality industry.
• Graduates will be equipped with the knowledge, skills, and experience necessary to manage rooms division operations effectively.
• The program is offered on a full-time basis and can be completed in two semesters.

Tuition Fees and Payment Information:

EU/EEA Nationals with a Valid Maltese ID Passport or Maltese ID Card or Maltese Residence Permit following Courses on Campus and Online €0 per semester EU/EEA Nationals with a valid EU Passport and/or EU Id card opting to follow courses online only, where applicablen.a. per semester Non-EU Nationals residing in Malta following Full-Time Courses€3950 per semester Non-EU Nationals following Full-Time Courses Online only, where applicablen.a. per semester