| Program start date | Application deadline |
| 2024-10-02 | - |
Program Overview
The Diploma in Rooms Division Operations program equips students with comprehensive knowledge and skills in rooms division management within the hospitality industry. Through a combination of theoretical understanding and practical application, the program prepares students for success in roles such as Guest Service Agent, Receptionist, and Housekeeping Supervisor. The program includes a one-year international industry placement, providing real-world experience and fostering career advancement opportunities.
Program Outline
Extracted Sections from Diploma in Rooms Division Operations Program:
Degree Overview:
- Overview: This program provides comprehensive training in rooms division operations within the hospitality industry.
- Objectives:
- Equip students with the knowledge and skills necessary to effectively manage rooms operations.
- Develop communication, sales, and leadership abilities for success in the hospitality sector.
- Prepare students for a one-year industry placement abroad, fostering real-world experience.
- Description:
- Combines theoretical understanding with practical application through interactive sessions, case studies, and industry placement.
- Emphasizes practical skills such as communication, interpersonal skills, problem-solving, and decision-making.
- Provides exposure to diverse concepts within rooms division, including housekeeping operations, front desk procedures, textiles and design, and hospitality law.
Other Points
- Second year involves a one-year international placement in the hospitality field.
- Program start date: October 2nd, 2023.
Outline:
- Structure:
- Two semesters of coursework followed by a one-year industry placement abroad.
- Modules:
- Semester 1:
- D-FBSO Foreign Language for Hospitality
- DIP4012 Principles of Supervision
- DIP4015 Computerized Accounting System
- DIP4024 Front Office Theory
- DIP4026 Industry Placement Front Office
- DIP4071 Operating Online Platforms Practical
- DIP4055 Diploma-Level Hosptality and Tourism English
- DIP4070 Multimedia Practical
- DIP4079 Housekeeping Operations II
- DIP4003 Communication Skills
- Semester 2:
- DIP4028 Hospitality Law
- DIP4027 Textiles & Design
- DIP4033 Creativity, Innovation & Entrepreneurship
- DIP4056 Bookkeeping II
- DIP4080 Housekeeping Supervisory Work Exposure in the Industry
- DIP4021 IITP (Mandatory module for progression to the next year)
Other Points:
- Full details on individual modules are available on the program website.
Assessment:
- Assessment methods:
- Individual assignments, presentations, and case studies.
- Group work and projects.
- Final examinations.
- Industry placement performance and evaluation.
- Assessment criteria:
- Mastery of learning outcomes for each module.
- Demonstration of knowledge, skills, and professional growth.
- Effective application of theoretical concepts within practical settings.
- Evaluation by placement supervisors during the industry placement.
Other Points:
- Detailed assessment methods and criteria are available in the program handbook.
Teaching:
- Teaching methods:
- Interactive lectures and seminars.
- Case study analysis and discussions.
- Group project work and presentations.
- Simulation exercises.
- Guest speaker sessions from industry professionals.
- Online learning resources and support.
- Faculty:
- Experienced professionals with extensive industry and academic background.
- Expertise in various aspects of rooms division and hospitality management.
- Unique approaches:
- Emphasis on student-centered learning and active participation.
- Industry simulations and role-playing exercises for practical experience.
- International industry placement for real-world application.
Other Points:
- Additional information on faculty and teaching approaches can be found on the program website.
Careers:
- Possible career paths:
- Guest Service Agent
- Receptionist
- Reservations Officer
- Junior Concierge
- Housekeeping Supervisor
- Junior Night Auditor
- Front Office Shift Leader
- Opportunities:
- Employment opportunities across diverse hospitality organizations including hotels, resorts, and tourism companies.
- Career advancement potential through leadership and supervisory roles.
- Outcomes:
- Graduates are well-equipped to handle dynamic situations in the hospitality industry.
- Possess strong communication and problem-solving skills to optimize guest satisfaction.
Other Points:
- The program prepares graduates for further studies in hospitality management.
Other:
- The program is certified by the MFHEA as a Higher Education Institution.
Tuition Fees and Payment Information:
EU/EEA Nationals with a Valid Maltese ID Passport or Maltese ID Card or Maltese Residence Permit following Courses on Campus and Online €0 per semester EU/EEA Nationals with a valid EU Passport and/or EU Id card opting to follow courses online only, where applicablen.a per semester Non-EU Nationals residing in Malta following Full-Time Courses€2475 per semester Non-EU Nationals following Full-Time Courses Online only, where applicablen.a. per semester
Institute of Tourism Studies
Overview:
The Institute of Tourism Studies (ITS) is Malta's primary educational institution for hospitality and tourism. Established in 1987, ITS offers a comprehensive range of study programs from Foundation to Master's Degree level, providing students with both theoretical and practical education in specialized labs and kitchens.
Services Offered:
ITS offers a wide range of services to students, including:
Academic Programs:
Foundation to Master's Degree level programs in hospitality and tourism.Practical Education:
Specialized labs and kitchens for hands-on learning.Industry Partnerships:
Collaborations with top international universities, including the Emirates Academy of Hospitality Management.Further Training and Specializations:
Opportunities for students to pursue additional training and specialization.Hands-on Experience:
Smaller class sizes for individual attention and practical learning.Strong Industry Relationships:
Connections with industry leaders for internships and job opportunities.Internationally Recognized Qualifications:
Programs leading to globally recognized qualifications.Training Restaurants:
Practical experience in real-world settings.Internships:
Opportunities to gain practical experience in the industry.Student Life and Campus Experience:
Key Reasons to Study There:
Hands-on Experience:
ITS emphasizes practical learning through specialized labs, kitchens, and training restaurants.Individual Attention:
Smaller class sizes allow for personalized instruction and support.High Employment Rates:
ITS graduates have high employment rates, even before graduation.Strong Industry Relationships:
ITS has strong connections with industry leaders, providing students with internship and job opportunities.Internationally Recognized Qualifications:
ITS offers programs leading to globally recognized qualifications, enhancing career prospects.Education Beyond the Classroom:
ITS provides opportunities for students to gain practical experience through internships and training restaurants.Academic Programs:
ITS offers a wide range of academic programs, including:
Foundation Programs:
Provide a solid foundation in hospitality and tourism.Bachelor's Degree Programs:
Offer specialized knowledge and skills in various areas of hospitality and tourism.Master's Degree Programs:
Provide advanced knowledge and research skills in hospitality and tourism.Other:
ITS also offers a Training School that provides industry-focused training programs for professionals already working in the tourism and hospitality sector. These programs can be tailored to meet the specific needs of companies, ensuring that industry professionals can stay updated and adapt to the evolving demands of the industry. The Training School also offers a wide range of Scheduled Courses throughout the year, covering various fields within the tourism and hospitality industry.
