Certificate in Rooms Division

Program Overview

The Certificate in Rooms Division equips students with the knowledge and skills necessary for entry-level positions in hotel housekeeping and front office departments. Through a combination of theoretical instruction, practical exercises, and real-world experience placements, graduates gain a comprehensive understanding of housekeeping operations, front office procedures, customer care, and essential industry knowledge. The program prepares students for diverse career opportunities within the Rooms Division of the hospitality industry.

Program Outline

Certificate in Rooms Division

Degree Overview:

This program aims to equip students with the fundamental knowledge and practical skills necessary to succeed in the Rooms Division of the hospitality industry. The program focuses on providing students with a comprehensive understanding of housekeeping operations, front office operations, customer care, communication skills, and essential industry knowledge. Through a combination of theoretical instruction, practical exercises, and real-world experience placements, graduates will be prepared for entry-level positions within hotel housekeeping and front office departments.

Outline:

The program consists of 12 modules spread across two semesters, totaling 60 ECTS credits. Each module focuses on a specific aspect of Rooms Division operations, providing students with a well-rounded understanding of the field.

Semester 1:

• CER3012 Health and Safety: This module introduces students to the essential health and safety regulations and procedures relevant to the hospitality industry.
• CER3013 Telephone Techniques: This module equips students with the communication skills and etiquette required to handle guest inquiries and reservations effectively over the phone.
• CER3078 Housekeeping Operations I: This module provides a comprehensive understanding of housekeeping principles and practices, including room cleaning, laundry operations, and guest supplies management.
• CER3015 Introduction to Tourism & Hospitality: This module introduces the basic concepts and principles of the tourism and hospitality industries, exploring its history, structure, and trends.
• CER3053 Certificate Level - Hospitality and Tourism English: This module enhances students' English language proficiency, focusing on communication within the hospitality context.
• CER3065 Commercial Laundry and Industry Practice: This module offers practical experience within a commercial laundry setting, providing students with the skills to handle different types of fabrics and manage laundry operations effectively.

Semester 2:

• CER3054 Bookkeeping I: This module introduces basic bookkeeping principles and practices, equipping students with the skills to record financial transactions and prepare financial reports relevant to the Rooms Division.
• CER3068 Front Office Theory and Practice: This module provides a comprehensive understanding of front office operations, including guest registration, room allocation, guest billing, and complaint handling.
• CER3069 Hotel Exposure (Rooms Division Practice): This module offers students practical experience within a hotel's Rooms Division, allowing them to apply their theoretical knowledge in a real-world setting.
• CER3016 Opera PMS: This module provides hands-on training on the Opera Property Management System (PMS), a widely used software platform in the hospitality industry, focusing on managing reservations, guest profiles, and room assignments.
• CER3067 Housekeeping Inhouse Practical: This module offers further practical experience within a hotel's housekeeping department, focusing on specific operational tasks and guest interaction.
• CER3024 LITP (Law in Tourism and Hospitality Practice): This module examines legal aspects relevant to the hospitality industry, including employment law, guest safety, and contractual obligations.

Assessment:

Each module is assessed through a combination of coursework, presentations, and practical assessments. The specific assessment methods may vary depending on the module content and learning outcomes.

Teaching:

The program utilizes various teaching methods to cater to different learning styles. These include lectures, tutorials, workshops, group discussions, practical sessions, and online learning resources. The teaching faculty consists of experienced professionals from the hospitality industry, who bring real-world expertise and insights into the classroom.

Careers:

Upon successful completion of the program, graduates will be equipped to pursue diverse career opportunities within the Rooms Division of the hospitality industry. Potential career paths may include:

• Guest Service Centre Operator
• Room Attendant
• Linen Attendant
• House Officer
• Public Area Attendant
• Porter

Other:

The program offers students the opportunity to participate in a "profiling interview" upon admission, aimed at understanding their learning needs and providing personalized support throughout their studies. Additionally, the program welcomes students with diverse educational backgrounds, offering alternative entry pathways through programs like the "Alternative Learning Program Plus (ALP+)" and the "Princes’ Trust Programme."

Please note:

The program is scheduled to start in the academic year 2024/25, commencing on September 30th, 2024.

EU/EEA Nationals with a Valid Maltese ID Passport or Maltese ID Card or Maltese Residence Permit following Courses on Campus and Online €0 per semester EU/EEA Nationals with a valid EU Passport and/or EU Id card opting to follow courses online only, where applicablen.a per semester Non-EU Nationals residing in Malta following Full-Time Courses€1850 per semester Non-EU Nationals following Full-Time Courses Online only, where applicablen.a per semester