Hospitality - Hotel and Resort Services Management

Program Overview

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Fanshawe College's Hospitality - Hotel and Resort Services Management program provides a comprehensive understanding of the industry through hands-on experiences. Students develop skills in hotel and resort management, administration, and soft skills, preparing them for careers in various hospitality roles. The program includes a co-op work experience and an optional semester study abroad opportunity, enhancing students' practical knowledge and global perspectives.

Program Outline

Degree Overview:

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Program Overview:

Fanshawe College's Hospitality - Hotel and Resort Services Management program focuses on hotel administration and operations with hands-on experiences in hotel and resort management. During this two-year diploma, you'll learn the ins and outs of hotels and resorts, apply your knowledge in a co-op work experience and graduate ready for a career in a variety of jobs in hotels and resorts.

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Objectives:

• Provide students with a comprehensive understanding of the hotel and resort industry.
• Develop students' skills in hotel and resort management and administration.
• Prepare students for careers in the hospitality industry.

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Program Description:

The Hospitality - Hotel and Resort Services Management program at Fanshawe College is a two-year diploma program that provides students with a comprehensive understanding of the hotel and resort industry. The program covers a wide range of topics, including hotel and resort operations, food and beverage service, guest and reservation management systems, purchasing and cost control. Students also learn the soft skills that can be applied to any customer-facing industry, and hone their business etiquette to prepare them for management positions in hospitality.

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Outline:

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Content:

• Hotel and resort operations
• Food and beverage service
• Guest and reservation management systems
• Purchasing and cost control
• Soft skills
• Business etiquette

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Structure:

• Two-year diploma program
• Full-time or part-time study options
• Co-op work experience
• Optional semester study abroad opportunity

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Course Schedule:

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Level 1:

• Hotel & Resort Operations
• Math for Hospitality
• Guest Relations
• Co-operative Education Employment Prep
• Technology for Hospitality
• Reason & Writing 1-Tourism/Hospitality
• Food & Beverage Operations
• Cultural Anthropology

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Level 2:

• Hotel Management
• Hospitality Marketing
• Food and Beverage Management
• Human Resources Management
• Financial Management
• Event Management
• Co-operative Education Work Term

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Level 3:

• Hotel Operations Management
• Resort Management
• Food and Beverage Operations Management
• Revenue Management
• Quality Management
• Co-operative Education Work Term

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Level 4:

• Hotel and Resort Leadership
• Hospitality Law
• Hospitality Ethics
• Hospitality Research
• Hospitality Capstone Project

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Individual Modules with Descriptions:

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Hotel & Resort Operations:

This module provides an overview of the hotel and resort industry, including the different types of hotels and resorts, their organizational structures, and the various departments and positions within the industry.

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Math for Hospitality:

This module provides students with a review of basic and essential arithmetic and algebraic skills providing mathematical tools and concepts needed for a career in the hospitality industry.

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Guest Relations:

This module focuses on the importance of guest relations in the hospitality industry. Students will learn how to provide excellent customer service, resolve guest complaints, and build relationships with guests.

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Co-operative Education Employment Prep:

This module prepares students for their co-op work experience. Students will learn about the co-op program, the roles and responsibilities of co-op students, and how to find and secure a co-op job.

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Technology for Hospitality:

This module introduces students to the range of software currently used in the hospitality sector. Students will develop their skills in word processing, spreadsheet and presentation tools.

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Reason & Writing 1-Tourism/Hospitality:

This module introduces tourism and hospitality students to essential principles of reading, writing, and reasoning at the postsecondary level.

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Food & Beverage Operations:

This module introduces students to the operations of a food operations within the hotel industry. Students will explore the basics of service, floor plans, product knowledge and health and safety regulations.

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Cultural Anthropology:

This module introduces students to fundamental concepts in Cultural Anthropology and how these concepts relate to themselves, and how to reflect upon how to connect anthropological perspectives to Tourism, Hospitality and Culinary Arts.

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Assessment:

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Assessment Methods:

• Assignments
• Quizzes
• Exams
• Presentations
• Projects

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Assessment Criteria:

• Knowledge of the subject matter
• Critical thinking skills
• Problem-solving skills
• Communication skills
• Teamwork skills

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Teaching:

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Teaching Methods:

• Lectures
• Discussions
• Case studies
• Role-playing
• Simulations
• Guest speakers

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Faculty:

The Hospitality - Hotel and Resort Services Management program is taught by a team of experienced faculty members who are experts in the hospitality industry. The faculty members are committed to providing students with a high-quality education and preparing them for successful careers in the hospitality industry.

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Unique Approaches:

• The program offers a co-op work experience that allows students to gain valuable hands-on experience in the hospitality industry.
• The program offers an optional semester study abroad opportunity that allows students to gain international experience in the hospitality industry.
• The program has a strong focus on soft skills, such as customer service, communication, and teamwork, which are essential for success in the hospitality industry.

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Careers:

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Potential Career Paths:

• Hotel manager
• Resort manager
• Food and beverage manager
• Event manager
• Sales manager
• Marketing manager
• Human resources manager
• Financial manager

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Opportunities:

The Hospitality - Hotel and Resort Services Management program prepares students for a wide range of careers in the hospitality industry. Graduates of the program can work in hotels, resorts, restaurants, event venues, and other hospitality-related businesses.

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Outcomes:

Graduates of the Hospitality - Hotel and Resort Services Management program are highly sought-after by employers in the hospitality industry. The program's graduates have a strong track record of success in the industry, and many of them have gone on to become leaders in the field.