Online Graduate Certificate in Customer Success Management
| Program start date | Application deadline |
| 2024-07-01 | - |
| 2024-10-01 | - |
Program Overview
This 100% online program equips students with the skills and knowledge to manage customer relationships effectively. Combining industry best practices with innovative approaches, the program covers marketing, psychology, technology, and business strategy. Assessment includes essays, presentations, and case studies, while the flexible online format allows students to balance work and life commitments. Graduates are prepared for careers as customer success managers in various industries.
Program Outline
Degree Overview:
- This course provides the skills, tools, and technical knowledge to retain, engage, and manage customers and accelerate your career.
Outline:
- The program combines best practices from leading industry partners with the latest approaches in marketing, psychology, technology, product management, sales, and business strategy for a dynamic and innovative approach to end-to-end customer relationship management.
Assessment:
- Assessment is ongoing throughout the teaching period and includes essays, reports, presentations, case studies, quizzes, and research projects.
Teaching:
- The 100% online degree delivers a convenient online program without the requirement for on-campus attendance and commitments. All lecture material and content are delivered directly to you, wherever you are.
- You'll develop in-demand skills, build your professional network, and study online, without putting work or life on hold.
Careers:
- After graduating, you will be equipped to work as a customer success manager and apply your capability and expertise to diverse organizations and industries. This program will provide you with a foundation to further develop your end-to-end relationship management capabilities through your professional practice and/or further study.
RMIT University, Melbourne
Overview:
RMIT University is a globally recognized institution known for its expertise in technology, design, and enterprise. It offers a wide range of academic programs across various disciplines, with a strong focus on practical skills and industry relevance.
Services Offered:
RMIT provides a comprehensive range of services to support students throughout their academic journey. These include:
Student services:
Support for students in areas such as academic advising, career counseling, financial aid, and mental health.Library:
Access to extensive resources, including books, journals, databases, and online learning materials.Global opportunities:
Programs for international exchange, study abroad, and internships.Industry connections:
Opportunities to connect with industry professionals and gain practical experience through internships, placements, and research collaborations.Student Life and Campus Experience:
RMIT offers a vibrant and diverse campus experience with a strong sense of community. Students can expect:
Active student life:
A wide range of clubs, societies, and events to engage in.Modern facilities:
Access to state-of-the-art learning spaces, laboratories, and studios.City campus location:
A central location in Melbourne, providing easy access to cultural attractions, entertainment, and employment opportunities.Key Reasons to Study There:
Industry-focused education:
RMIT's programs are designed to equip students with the skills and knowledge needed to succeed in their chosen fields.Global reputation:
RMIT is recognized internationally for its high-quality education and research.Strong industry connections:
RMIT has strong partnerships with leading businesses and organizations, providing students with valuable networking opportunities.Vibrant campus life:
RMIT offers a dynamic and inclusive campus environment with a wide range of student activities and support services.Academic Programs:
RMIT offers a wide range of academic programs, including:
Undergraduate courses:
Bachelor's degrees in various fields, including business, engineering, design, health sciences, and humanities.Postgraduate courses:
Master's degrees, PhDs, and other postgraduate qualifications.Vocational studies:
Certificates, diplomas, and advanced diplomas in a range of vocational areas.Pre-university studies:
Foundation programs for students preparing for university study.Online courses and degrees:
Flexible learning options for students who prefer to study remotely.Entry Requirements:
An Australian bachelor's qualification or equivalent overseas qualification in any field, or have undertaken a minimum of 5 years’ professional work experience.
Language Proficiency Requirements:
IELTS (Academic): minimum overall band of 6.5 (with no individual band below 6.0) TOEFL (Internet Based Test - IBT): minimum overall score of 79 (with minimum of 13 in Reading, 12 in Listening, 18 in Speaking and 21 in Writing) Pearson Test of English (Academic) (PTE (A)): minimum score of 58 (with no communication band less than 50) Cambridge English: Advanced (CAE): minimum of 176 with no less than 169 in any component.
