Online Graduate Certificate in Service Design
| Program start date | Application deadline |
| 2024-07-01 | - |
Program Overview
RMIT University's Online Graduate Certificate in Service Design equips professionals with the skills and knowledge to enhance service experiences through human-centered design. Students learn to identify problems, develop innovative solutions, and create service prototypes, preparing them for careers in service design, UX design, and related fields. The program emphasizes collaboration, ethical practice, and the ability to drive positive change through design.
Program Outline
Degree Overview:
The Online Graduate Certificate in Service Design from RMIT University transforms careers with service and strategic design skills, knowledge, and tools to deliver exceptional human-centered experiences. It takes a human-centred approach to the creation and improvement of experiences by examining all aspects of a service ecosystem – its strategies, structures, people, and processes. This shift in user-centred thinking has seen a rise in demand for service designers, who use empathy and various tools to shape how an organisation delivers its products and services. Upon completing the Graduate Certificate in Service Design, students will gain service design skills, tools, and knowledge, and a portfolio showcasing their service design strategy and proposed recommendations. As graduates, they will be able to:
- Utilise design research methods to identify and investigate contemporary service problems
- Apply skills and knowledge of service design practices and strategy to engage stakeholders, frame problems, and propose innovative solutions
- Articulate design solutions using various tools such as customer journey maps, service blueprints, and service prototypes
- Work autonomously and collaborate with others in diverse contexts, demonstrating cultural, environmental, and social awareness, and ethical and reflective practice
- Identify the next steps to develop professional skills and future learning as a design practitioner.
Outline:
The Graduate Certificate in Service Design explores human-centered methods and approaches to define problems and improves the quality of a service experience. By utilizing service design tools and processes, students will learn how to apply their skills in a real-world portfolio and position themselves as emerging service designers. As part of their studies, students will complete four core subjects: Service Design in Practice In this subject, students will explore the practice and principles of service design and investigate how human-centred design tools and approaches can define problems and improve the quality of a service. Design Strategy, Practice, and Principles In this subject, students will examine the strategies powering the successful delivery of a service experience. They will learn to apply tools, methods, and processes to help align design practices with an organisation’s strategy. Service Design Research In this subject, students will perform case study analysis, fieldwork, observation, and reflection to develop insights into how they can improve a service experience. Service Futures This subject will teach students how to synthesise design processes and produce an end-to-end service prototype.
Careers:
Graduates of the Online Graduate Certificate in Service Design will be prepared for a range of careers in the field of service design, including:
- Service Designer
- UX Designer
- Innovation Consultant
- Business Analyst
- Product Manager
- Marketing Manager
- Entrepreneur
RMIT University, Melbourne
Overview:
RMIT University is a globally recognized institution known for its expertise in technology, design, and enterprise. It offers a wide range of academic programs across various disciplines, with a strong focus on practical skills and industry relevance.
Services Offered:
RMIT provides a comprehensive range of services to support students throughout their academic journey. These include:
Student services:
Support for students in areas such as academic advising, career counseling, financial aid, and mental health.Library:
Access to extensive resources, including books, journals, databases, and online learning materials.Global opportunities:
Programs for international exchange, study abroad, and internships.Industry connections:
Opportunities to connect with industry professionals and gain practical experience through internships, placements, and research collaborations.Student Life and Campus Experience:
RMIT offers a vibrant and diverse campus experience with a strong sense of community. Students can expect:
Active student life:
A wide range of clubs, societies, and events to engage in.Modern facilities:
Access to state-of-the-art learning spaces, laboratories, and studios.City campus location:
A central location in Melbourne, providing easy access to cultural attractions, entertainment, and employment opportunities.Key Reasons to Study There:
Industry-focused education:
RMIT's programs are designed to equip students with the skills and knowledge needed to succeed in their chosen fields.Global reputation:
RMIT is recognized internationally for its high-quality education and research.Strong industry connections:
RMIT has strong partnerships with leading businesses and organizations, providing students with valuable networking opportunities.Vibrant campus life:
RMIT offers a dynamic and inclusive campus environment with a wide range of student activities and support services.Academic Programs:
RMIT offers a wide range of academic programs, including:
Undergraduate courses:
Bachelor's degrees in various fields, including business, engineering, design, health sciences, and humanities.Postgraduate courses:
Master's degrees, PhDs, and other postgraduate qualifications.Vocational studies:
Certificates, diplomas, and advanced diplomas in a range of vocational areas.Pre-university studies:
Foundation programs for students preparing for university study.Online courses and degrees:
Flexible learning options for students who prefer to study remotely.Entry Requirements:
- Successfully completed an Australian Bachelor degree (or equivalent overseas qualification).
- OR Undertaken at least five years of work experience professional practice
Language Proficiency Requirements:
The program requires a minimum overall score of 6.5 with no band less than 6.0 in IELTS (Academic).
