Tuition Fee
Start Date
Medium of studying
Duration
Program Facts
Program Details
Degree
Courses
Major
Customer Service | Customer Support
Area of study
Hospitality & Tourism
Minor
Business Strategies | Retail Management | Customer Service Support | Marketing Research | Sales and Marketing Operations
Course Language
English
About Program
Program Overview
This program equips individuals with the skills to provide exceptional customer support in the service industry. It covers essential human relations and technological skills, including keyboarding, Microsoft Outlook, electronic communication, customer service, and general office procedures. Graduates are prepared for careers in customer service, technical support, and other roles requiring strong communication and technology proficiency.
Program Outline
Outline:
This program prepares individuals to offer exceptional customer support by equipping them with essential human relations and technological skills to excel in the contemporary service industry.
Required Courses (16 Credits):
- Keyboarding (3 Credits)
- BSTEC 110 - Beginning Keyboarding Credits: 3
- BSTEC 111 - Intermediate Keyboarding Credits: 3
- BSTEC 112 - Advanced Keyboarding Credits: 3
- Or another course if pass proficiency of 40 NWAM
- Business Technology Core (13 Credits)
- BSTEC 114 - MS Outlook Credits: 1
- BSTEC 115 - Electronic Communication Credits: 2
- BSTEC 155 - Customer Service in the Information Age Credits: 2
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