Client Service Specialist

Program Overview

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The Client Service Specialist Certificate is a comprehensive 10-month program that equips students with the skills and knowledge to excel in providing exceptional customer service in various industries. The curriculum emphasizes cultural inclusion, workplace understanding, technical skills, and career development, preparing individuals for success in the Canadian workplace. Students gain practical experience through an unpaid work practicum and have the opportunity to earn industry-recognized certifications. Graduates are well-prepared for careers in customer service, retail, hospitality, and tourism.

Program Outline

Degree Overview:

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Overview:

The Client Service Specialist (CSS) Certificate is a comprehensive ten-month training program designed to equip students with the skills, knowledge, tools, and experience to excel in providing exceptional customer service in a variety of industries and roles. The curriculum for this program places a focus on cultural inclusion, workplace understanding, technical skills, and career development to help prepare individuals for success as they enter the Canadian workplace.

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Objectives:

• Provide students with the skills and knowledge necessary to excel in providing exceptional customer service in a variety of industries and roles.
• Focus on cultural inclusion, workplace understanding, technical skills, and career development to help prepare individuals for success in the Canadian workplace.
• Offer students the opportunity to apply and refine their skills in an unpaid work practicum experience at the end of the program.

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Program Description:

The cornerstone of any client-facing business’s success is the experience customers have. Serving as the primary interface between businesses and customers, client service skills are invaluable and transferable across various industries. Retail, hospitality, tourism, and client service skills are integrated throughout the program to give students a strong foundation of front-line skills. Throughout the program, various workshops will also be integrated to give students the opportunity to earn industry-recognized certifications.

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Outline:

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Course Schedule:

The program is offered in a full-time format, with classes held either in the evening or during the day. The program duration is 10 months of study.

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Individual Modules with Descriptions:

The program curriculum includes the following modules:

• Module 1: Introduction to Client Service
• Overview of the client service industry
• Principles of customer service
• Communication skills for client service
• Module 2: Workplace Understanding
• Workplace culture and expectations
• Teamwork and collaboration
• Conflict resolution
• Module 3: Technical Skills
• Customer relationship management (CRM) systems
• Point-of-sale (POS) systems
• Social media for customer service
• Module 4: Career Development
• Resume writing and interview skills
• Job search strategies
• Networking for career advancement

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Assessment:

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Assessment Methods:

Students are assessed through a variety of methods, including:

• Assignments
• Quizzes
• Exams
• Presentations
• Work practicum

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Assessment Criteria:

Students are assessed on their:

• Knowledge of client service principles and practices
• Ability to apply client service skills in a practical setting
• Communication and interpersonal skills
• Teamwork and collaboration skills
• Problem-solving and critical thinking skills

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Teaching:

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Teaching Methods:

The program is delivered through a combination of teaching methods, including:

• Lectures
• Discussions
• Case studies
• Role-playing
• Simulations

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Faculty:

The program is taught by experienced faculty with expertise in client service and related fields.

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Unique Approaches:

The program incorporates a number of unique approaches to teaching and learning, including:

• Industry-recognized certifications: Students have the opportunity to earn industry-recognized certifications throughout the program.
• Work practicum: Students complete a mandatory four-week work practicum to apply their skills in a real-world setting.
• Cultural inclusion: The program emphasizes cultural inclusion and prepares students to work effectively with diverse clients.

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Careers:

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Potential Career Paths:

Graduates of the Client Service Specialist program are prepared for a variety of careers in the client service industry, including:

• Customer service representative
• Call center agent
• Retail sales associate
• Hospitality worker
• Tourism agent

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Opportunities:

The client service industry is growing rapidly, and there is a high demand for qualified professionals. Graduates of the program will have the skills and knowledge necessary to succeed in this field.

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Outcomes:

Graduates of the Client Service Specialist program are well-prepared for success in the client service industry. They have the skills, knowledge, and experience necessary to provide exceptional customer service and build strong relationships with clients.

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Tuition Fees and Payment Information:

Tuition: $17,016 (Canadian Student) Tuition: $17,850 (International Student) Fees: $275 Estimated Program Cost: $17,291 (Canadian Student) Estimated Program Cost: $19,032.50 (International Student) Health Insurance: $907.50 (International Student)