Hotel Management

Program Overview

This hospitality management program provides a comprehensive understanding of the industry, from operations to marketing and finance. Students develop skills in customer service, event management, and human resource management. The program emphasizes global perspectives, technology integration, and crisis management, preparing graduates for a wide range of careers in the hospitality sector.

Program Outline

Outline:

• Learning Objectives:
• Industry Overview: Develop a broad understanding of the hospitality and hotel industry, including its structure, key players, and global trends.
• Customer Service Excellence: Acquire skills to provide exceptional customer service, emphasizing guest satisfaction, communication, and conflict resolution.
• Hotel Operations Management: Gain knowledge of the day-to-day operations within a hotel, covering areas such as front office, housekeeping, food and beverage, and maintenance.
• Hospitality Marketing and Sales: Learn principles of marketing and sales specific to the hospitality industry, including strategies for room bookings, event hosting, and customer loyalty.
• Food and Beverage Management: Understand the principles of food and beverage operations, including menu planning, pricing, inventory management, and quality control.
• Event Management: Develop skills in planning and executing events within a hotel, including conferences, weddings, and other special occasions.
• Human Resource Management: Explore human resource practices tailored to the hospitality sector, covering recruitment, training, employee relations, and legal considerations.
• Financial Management: Learn financial management principles specific to the hotel industry, including budgeting, cost control, revenue management, and financial analysis.
• Facility and Resource Planning: Understand effective resource utilization, maintenance, and facility planning to ensure a safe, comfortable, and inviting hotel environment.
• Hospitality Law and Ethics: Explore legal and ethical considerations in the hospitality industry, covering contracts, liability, intellectual property, and ethical business practices.
• Technology Integration: Familiarize yourself with technology solutions used in hotel management, including reservation systems, property management systems (PMS), and customer relationship management (CRM) tools.
• Crisis Management: Develop skills to handle crisis situations, such as natural disasters, emergencies, or unforeseen events, ensuring the safety and well-being of guests and staff.

Teaching:

• Teaching Methods:
• Classroom curriculum is delivered by academic experts with Hospitality and Tourism industry professional experience.
• Small-class environments for personalized learning.
• Faculty:
• Qualified faculty with meaningful and relevant experience in the hospitality, tourism, travel, and convention industries.

Careers:

• Potential Careers:
• Front office supervisor
• Front office agent
• Guest services supervisor
• Guest services agent
• Reservations supervisor
• Reservations agent
• Banquet supervisor
• Catering supervisor
• Marketing assistant
• Human resources assistant
• Assistant restaurant manager
• Restaurant manager
• Assistant bar manager
• Bar manager
• Food and beverage controller
• Customer relations staff
• Hotel housekeeping supervisor
• Hotel/resort security manager
• Room service supervisor
• Room service manager
• Purchasing assistant