Program start date | Application deadline |
2024-01-02 | - |
2024-02-12 | - |
2024-03-25 | - |
2024-05-13 | - |
2024-06-24 | - |
2024-08-12 | - |
2024-09-23 | - |
2024-11-04 | - |
2025-01-06 | - |
2025-02-18 | - |
2025-03-31 | - |
2025-05-20 | - |
2025-06-30 | - |
2025-08-18 | - |
2025-09-29 | - |
2025-11-10 | - |
Program Overview
The Service Excellence for Business program equips students with essential customer service skills and knowledge through a combination of theoretical instruction and practical experience. Designed for individuals seeking to enhance their English proficiency and specialize in the customer service field, the program offers a 1-year Diploma with Co-op, a 1-year Diploma without Co-op, and a 6-month Certificate. Graduates are well-prepared for employment in various sectors, including sales, human resources, leadership, hospitality, and event planning.
Program Outline
Degree Overview:
Overview:
- The Service Excellence for Business program prepares students for success in the Canadian customer service industry. Through a combination of theoretical knowledge and practical experience, students develop essential skills and gain valuable work experience.
- The program is designed for individuals seeking to enhance their English language proficiency while acquiring specialized knowledge and skills in the customer service field.
- Upon completion, graduates are well-equipped to secure employment as customer service professionals in various sectors, including sales, human resources, leadership, hospitality, and event planning.
Objectives:
- Develop a comprehensive understanding of Canadian workplace values and practices.
- Master effective customer service techniques and strategies.
- Apply customer service principles in real-world scenarios.
- Enhance professional communication skills, both oral and written.
- Cultivate strong interpersonal and teamwork abilities.
- Gain practical experience through a paid co-op placement.
Outline:
Structure:
- The program comprises three levels: a 1-year Diploma with Co-op, a 1-year Diploma without Co-op, and a 6-month Certificate.
- The 1-year Diploma with Co-op includes 24 weeks of in-class instruction, a 4-week break, and 24 weeks of paid co-op work experience.
- The 1-year Diploma without Co-op consists of 24 weeks of in-class instruction and a 4-week break.
- The 6-month Certificate involves 24 weeks of in-class instruction and a 2-week final project.
Course Schedule:
- Classes are held Monday to Friday from 3:00 PM to 6:00 PM.
- Additionally, a 5-hour online component is required each week.
Modules:
1-year Diploma with Co-op/1-year Diploma without Co-op
- Canadian Workplace Essentials (CWE01):
- Values, attitudes, and skills for entry-level employees and new Canadians
- Resume writing, interviewing skills, and business communication
- Food and Beverage Service (FBS01):
- Roles and responsibilities of food and beverage workers
- Workplace safety
- Front Desk Service (FDS01):
- Roles and responsibilities of front line representatives
- Key administrative tasks for hotel front desk, office reception, and other industries
- Customer Service Skills (CSS01):
- Core competencies and best practices for excellent customer service
- Anticipating customer needs and using service recovery processes
- Event Planning (EEP01):
- Planning, developing, marketing, and staging events
- Financial planning, project management, negotiation, and other responsibilities of Conference and Event Coordinators
- Sales Fundamentals (SSF01):
- Transferable skills for a range of sales environments
- Principles of providing exceptional service
- Product-selling strategies and partnership building
- Leadership (LDS01):
- Confidence, capacity, and competence in dynamic business environments
- Leadership skills through analysis of personal strengths and weaknesses
- Defining leadership roles, working in teams, using motivation techniques, and resolving conflict
- Human Resources Fundamentals (HRF01):
- Role of human resources management in increasing company performance
- Recruiting, selection, training, retention, employee relations, health, and safety from a management perspective
- Final Project (FFP01):
- Project based on core principles of customer service
- Opportunity to apply skills and knowledge from the program and reflect on Canadian customer service experiences
Assessment:
- Assessment methods vary depending on the specific modules.
- Methods may include:
- Written assignments
- Class participation
- Projects
- Presentations
- Students are evaluated on their knowledge, skills, and abilities to apply customer service principles effectively.
Teaching:
- The program employs a variety of teaching methods, including:
- Lectures and discussions
- Case studies
- Role-playing exercises
- Simulations
- Group work
- Faculty members are experienced professionals in the customer service industry, ensuring students receive up-to-date knowledge and industry insights.
Careers:
Potential Career Paths:
- Customer Service Representative
- Sales Representative
- Hotel Front Desk Agent
- Event Coordinator
- Human Resources Assistant
Opportunities and Outcomes:
- High demand for skilled customer service professionals in Canada
- Excellent job prospects and career advancement opportunities
- 100% guaranteed job opportunities during the co-op term
- Enhanced employability and competitiveness in the global job market
ILAC International College
Overview:
ILAC International College is a private career college offering diploma programs in business and accounting. It is known for its focus on providing students with practical skills and knowledge to succeed in their chosen fields. The college has campuses in Toronto and Vancouver, offering students the opportunity to study in two of Canada's most vibrant cities.
Services Offered:
ILAC International College provides a range of student services to support students throughout their academic journey. These include:
Student Events & Workshops:
Opportunities to engage with fellow students and learn new skills.Career Services:
Guidance and support in finding internships and employment opportunities.Health Services:
Access to healthcare resources and support.Student Housing:
Assistance in finding suitable accommodation options.Concierge Health Care Membership:
Access to health insurance plans.Visas & Permits:
Support with immigration processes and documentation.Student Life and Campus Experience:
Key Reasons to Study There:
Affordable, world-class education:
ILAC International College offers high-quality programs at competitive prices.Growing economy with plenty of jobs:
Canada's strong economy provides graduates with ample job opportunities.Peaceful and safe:
Canada is known for its peaceful and safe environment.All cultures are welcomed and celebrated:
Canada is a multicultural society that embraces diversity.Ranked the #1 country for quality of life:
Canada consistently ranks high in global quality of life rankings.Academic Programs:
ILAC International College offers a variety of diploma programs, including:
Service Excellence for Business
Service Excellence with Business Communication
Sales & Marketing
Business Administration
Canadian Accounting Fundamentals
Business Administration & Canadian Accounting Dual Programs
Micro-Credentials
Credit Transfer Programs
Other:
ILAC International College has partnerships with Georgian College and Fanshawe College, allowing students to transfer credits towards a bachelor's degree. The college also offers a TESOL program for those interested in teaching English as a Second Language.
Entry Requirements:
Educational Qualification: High School/Secondary School Diploma or higher education .