Conflict Management

Program Overview

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The Conflict Management course provides an overview of conflict resolution techniques, including interest-based models and interpersonal skills for workplace conflicts. It covers conflict theory, negotiation strategies, and communication and management skills such as rapport building and problem-solving. The program utilizes various teaching methods and prepares students for careers in conflict resolution.

Program Outline

Outline:

The

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Conflict Management

course introduces conflict resolution, including interest-based conflict resolution models and primary interpersonal skills to deal with workplace conflicts. The content covers conflict theory, negotiation strategy, needs grounding related to basic interpersonal communication and management skills, such as rapport building, empathetic listening, behavior modeling, reframing, problem solving, and decision making. The program employs various teaching methods, including lectures, in-class assignments, role-plays, demonstrations, reading assignments, and problem-solving challenges.