Hospitality Management: Resort Management, Specialized Diploma
Program Overview
The Resort Management diploma program prepares students for managerial roles in the hospitality industry, emphasizing guest service, leadership, and operational expertise. Through industry-specific simulations, training in hospitality finance, and opportunities for industry certifications, graduates are equipped to excel in resort, club, food and beverage, and hotel operations.
Program Outline
Degree Overview:
Overview:
Through our Resort Management diploma program, you will be prepared to tackle any guest services and managerial challenges faced in the resort, club, food and beverage and hotel operations fields. Our graduates are employed in positions such as resort front desk supervisor, banquet supervisor, food and beverage supervisor, event administrative assistant, and human resource assistant.
Objectives:
- Provide students with the managerial, technical, and operational expertise that is essential to pursuing a career in the resort or club segment of the hospitality industry.
- Emphasize the basic tenants of guest service, leadership, communication, teamwork and problem solving.
- Offer opportunities for certificates from AHLEI, STR, Cvent, Social Table and Open Table.
- Include in course offerings an entourage of hospitality industry specific simulations, training in hospitality accounting and finance competencies, and how to operate and manage Excel.
Outline:
Program Content:
The Resort Management diploma program provides students with the knowledge and skills necessary to succeed in the resort or club segment of the hospitality industry. The program covers a wide range of topics, including:
- Guest service
- Leadership
- Communication
- Teamwork
- Problem solving
- Hospitality accounting and finance
- Excel
- Resort operations
- Club operations
- Food and beverage operations
- Hotel operations
Program Structure:
The Resort Management diploma program is a four-semester program. The first semester covers the basics of the hospitality industry, including guest service, leadership, and communication. The second semester focuses on food and beverage management and hospitality law. The third semester covers human resources management, hospitality sales and marketing, and rooms division management. The fourth semester covers strategic leadership in hospitality, hospitality financial reporting, and resort management.
Individual Modules:
- COLS101 College Success: This course introduces students to the skills and strategies necessary for success in college. Topics covered include time management, study skills, critical thinking, and test-taking strategies.
- HOSP101 Introduction to the Hospitality Industry: This course provides an overview of the hospitality industry, including its history, structure, and major segments. Students will learn about the different types of hospitality businesses, the career opportunities available in the industry, and the skills and knowledge necessary for success.
- HOSP105 Enhancing Guest Service: This course focuses on the importance of guest service in the hospitality industry. Students will learn how to provide excellent service to guests, how to handle difficult guests, and how to create a positive guest experience.
- HOSP111 Food and Beverage Management: This course covers the principles of food and beverage management, including menu planning, food and beverage costing, and beverage service. Students will also learn about the different types of food and beverage operations, such as restaurants, bars, and catering.
- HOTL110 Hospitality Law: This course provides an overview of the legal issues that hospitality businesses face. Students will learn about the laws that govern the hospitality industry, including labor laws, liquor laws, and food safety laws.
- HOSP210 Human Resources Management for the Hospitality Industry: This course covers the principles of human resources management, including recruitment, selection, training, and employee development. Students will also learn about the labor laws that govern the hospitality industry.
- HOSP215 Hospitality Sales & Marketing: This course covers the principles of sales and marketing in the hospitality industry. Students will learn how to develop and implement sales and marketing strategies, how to target the right customers, and how to measure the effectiveness of their sales and marketing efforts.
- HOTL207 Rooms Division Management: This course covers the principles of rooms division management, including front office operations, housekeeping, and maintenance. Students will also learn about the different types of room types, the different types of room rates, and the different types of reservation systems.
- HOSP201 Strategic Leadership in Hospitality: This course covers the principles of strategic leadership in the hospitality industry. Students will learn how to develop and implement strategic plans, how to manage change, and how to lead teams.
- HOSP212 Hospitality Financial Reporting: This course covers the principles of hospitality financial reporting, including financial statement analysis, budgeting, and forecasting. Students will also learn about the different types of financial reports that hospitality businesses use.
- HOTL150 Resort Management: This course covers the principles of resort management, including resort operations, resort marketing, and resort finance. Students will also learn about the different types of resorts, the different types of resort guests, and the different types of resort amenities.
Assessment:
Assessment Methods:
The Resort Management diploma program uses a variety of assessment methods to evaluate student learning. These methods include:
- Exams
- Quizzes
- Projects
- Presentations
- Case studies
- Simulations
Assessment Criteria:
The Resort Management diploma program uses a variety of assessment criteria to evaluate student learning. These criteria include:
- Knowledge of the hospitality industry
- Skills in guest service, leadership, communication, teamwork, and problem solving
- Ability to apply hospitality principles to real-world situations
- Ability to think critically and solve problems
- Ability to communicate effectively in written and oral form
- Ability to work independently and as part of a team
Teaching:
Teaching Methods:
The Resort Management diploma program uses a variety of teaching methods to deliver instruction. These methods include:
- Lectures
- Discussions
- Case studies
- Simulations
- Guest speakers
- Field trips
Faculty:
The Resort Management diploma program is taught by a team of experienced faculty members who are experts in the hospitality industry. The faculty members have a wealth of knowledge and experience to share with students.
Unique Approaches
The Resort
