Customer Service C.A. | SCC Certificate

Program Overview

This program provides students with the core skills and knowledge necessary for success in administrative and customer service roles. Through a combination of core and elective courses, students develop proficiency in essential software applications, communication techniques, and professional conduct. The program prepares graduates for a wide range of careers in the customer service industry, with a focus on developing the skills and knowledge needed to excel in this growing field.

Program Outline

Outline:

• Core Course Requirements (25 credits):
• BTC/CPT 103: Microcomputer Applications (3 credits)
• BTC 105: Proofreading and Editing Business Documents (2 credits)
• BTC 130: Customer Service Excellence (1 credit)
• BTC 131: Telephone Communication Skills (1 credit)
• BTC 132: Time Management (1 credit)
• BTC 135: Your Professional Image (1 credit)
• BTC 136: Electronic Communication with Stakeholders (3 credits)
• BTC 137: Interpersonal Skills (1 credit)
• BTC 160: Word Processing - Word (2 credits)
• BTC 165: Presentations - Powerpoint (2 credits)
• BTC 170: Spreadsheet Applications - Excel (3 credits)
• BTC 175: Database Applications - Access (2 credits)
• BTC 245: Administrative Procedures (3 credits)
• Elective Course Requirements (6 credits):

Teaching:

• Instructors are committed to assisting students by keeping all course content, equipment, and teaching methods current.
• Courses are offered online, on-campus, and in a hybrid format.

Careers:

• Jobs in the customer service arena are growing at an average rate of about 13 percent.
• Nearly all students who were seeking employment in a related area found jobs within 180 days of graduation.
• Salaries vary greatly in different occupations within this field.
The 2016 mean annual wage was $35,170 for those working in the field.
• Customer service is part of most jobs today, and using those skills well can lead to advancement.
• Some people choose to focus on customers as a customer service representative or customer service specialist.