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Students
Tuition Fee
Start Date
Medium of studying
Duration
Program Facts
Program Details
Degree
Diploma
Major
Customer Service | Customer Support
Area of study
Services
Course Language
English
About Program

Program Overview


This program provides students with the core skills and knowledge necessary for success in administrative and customer service roles. Through a combination of core and elective courses, students develop proficiency in essential software applications, communication techniques, and professional conduct. The program prepares graduates for a wide range of careers in the customer service industry, with a focus on developing the skills and knowledge needed to excel in this growing field.

Program Outline

Outline:

  • Core Course Requirements (25 credits):
  • BTC/CPT 103: Microcomputer Applications (3 credits)
  • BTC 105: Proofreading and Editing Business Documents (2 credits)
  • BTC 130: Customer Service Excellence (1 credit)
  • BTC 131: Telephone Communication Skills (1 credit)
  • BTC 132: Time Management (1 credit)
  • BTC 135: Your Professional Image (1 credit)
  • BTC 136: Electronic Communication with Stakeholders (3 credits)
  • BTC 137: Interpersonal Skills (1 credit)
  • BTC 160: Word Processing - Word (2 credits)
  • BTC 165: Presentations - Powerpoint (2 credits)
  • BTC 170: Spreadsheet Applications - Excel (3 credits)
  • BTC 175: Database Applications - Access (2 credits)
  • BTC 245: Administrative Procedures (3 credits)
  • Elective Course Requirements (6 credits):

Teaching:

  • Instructors are committed to assisting students by keeping all course content, equipment, and teaching methods current.
  • Courses are offered online, on-campus, and in a hybrid format.

Careers:

  • Jobs in the customer service arena are growing at an average rate of about 13 percent.
  • Nearly all students who were seeking employment in a related area found jobs within 180 days of graduation.
  • Salaries vary greatly in different occupations within this field.
  • The 2016 mean annual wage was $35,170 for those working in the field.
  • Customer service is part of most jobs today, and using those skills well can lead to advancement.
  • Some people choose to focus on customers as a customer service representative or customer service specialist.
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About University
Bachelors
Diploma
Foundation
Courses

St. Charles Community College


Overview:

St. Charles Community College (SCC) is a public, two-year institution of higher education located in St. Charles County, Missouri. It offers a wide range of academic programs and workforce certificates, providing students with the opportunity to earn an associate degree, transfer to a four-year university, or gain the skills needed for a specific career.


Services Offered:

SCC provides a comprehensive range of services to support student success, including:

    Academic Advising:

    Personalized guidance on course selection, degree planning, and career exploration.

    Financial Aid:

    Assistance with scholarships, grants, loans, and other financial resources.

    Tutoring:

    Free academic support services in various subjects.

    Library:

    Access to a vast collection of books, journals, databases, and online resources.

    Career Services:

    Guidance on career exploration, resume writing, job search strategies, and internship opportunities.

    Disability Support Services:

    Accommodations and support for students with disabilities.

    Technology Services:

    Access to computer labs, software, and technical support.

    Student Activities:

    Opportunities to participate in clubs, organizations, and events.

    Housing:

    Off-campus housing options are available for students.

    Campus Safety:

    Security measures and resources to ensure a safe campus environment.

Student Life and Campus Experience:

SCC offers a vibrant campus experience with opportunities for students to connect with peers, faculty, and the community. Students can participate in a variety of clubs, organizations, and events, including:

    Athletics:

    Intercollegiate sports teams in various disciplines.

    Arts & Entertainment:

    Performances, exhibitions, and cultural events.

    Student Government:

    Opportunities for student leadership and advocacy.

    Community Service:

    Opportunities to volunteer and give back to the community.

Key Reasons to Study There:

    Affordable Tuition:

    SCC offers a lower cost of attendance compared to many four-year universities.

    Small Class Sizes:

    Students receive personalized attention from faculty in smaller class settings.

    Flexible Programs:

    SCC offers a variety of program formats, including online, evening, and weekend classes, to accommodate diverse student schedules.

    Strong Transfer Options:

    SCC has articulation agreements with numerous four-year universities, making it easy for students to transfer their credits.

    Career-Focused Programs:

    SCC offers a wide range of workforce certificates and associate degrees that prepare students for in-demand careers.

Academic Programs:

SCC offers a wide range of academic programs, including:

    Associate of Arts (AA) and Associate of Science (AS) degrees:

    Transferable degrees that prepare students for further study at a four-year university.

    Associate of Applied Science (AAS) degrees:

    Career-focused degrees that prepare students for specific occupations.

    Workforce Certificates:

    Short-term programs that provide students with the skills needed for a specific job.

Other:

SCC is committed to providing a welcoming and inclusive environment for all students. The college offers a variety of resources and support services to help students succeed, regardless of their background or circumstances.

    Student Life and Campus Experience:

    While the context mentions some student activities, it does not provide a detailed description of campus life and experiences.

    Key Reasons to Study There:

    The context mentions affordability and flexible programs, but it does not highlight other key advantages or unique aspects of studying at SCC.

Total programs
115
Location
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