Customer Service C.A. | SCC Certificate
Program Overview
This program provides students with the core skills and knowledge necessary for success in administrative and customer service roles. Through a combination of core and elective courses, students develop proficiency in essential software applications, communication techniques, and professional conduct. The program prepares graduates for a wide range of careers in the customer service industry, with a focus on developing the skills and knowledge needed to excel in this growing field.
Program Outline
Outline:
- Core Course Requirements (25 credits):
- BTC/CPT 103: Microcomputer Applications (3 credits)
- BTC 105: Proofreading and Editing Business Documents (2 credits)
- BTC 130: Customer Service Excellence (1 credit)
- BTC 131: Telephone Communication Skills (1 credit)
- BTC 132: Time Management (1 credit)
- BTC 135: Your Professional Image (1 credit)
- BTC 136: Electronic Communication with Stakeholders (3 credits)
- BTC 137: Interpersonal Skills (1 credit)
- BTC 160: Word Processing - Word (2 credits)
- BTC 165: Presentations - Powerpoint (2 credits)
- BTC 170: Spreadsheet Applications - Excel (3 credits)
- BTC 175: Database Applications - Access (2 credits)
- BTC 245: Administrative Procedures (3 credits)
- Elective Course Requirements (6 credits):
Teaching:
- Instructors are committed to assisting students by keeping all course content, equipment, and teaching methods current.
- Courses are offered online, on-campus, and in a hybrid format.
Careers:
- Jobs in the customer service arena are growing at an average rate of about 13 percent.
- Nearly all students who were seeking employment in a related area found jobs within 180 days of graduation.
- Salaries vary greatly in different occupations within this field. The 2016 mean annual wage was $35,170 for those working in the field.
- Customer service is part of most jobs today, and using those skills well can lead to advancement.
- Some people choose to focus on customers as a customer service representative or customer service specialist.
St. Charles Community College
Overview:
St. Charles Community College (SCC) is a public, two-year institution of higher education located in St. Charles County, Missouri. It offers a wide range of academic programs and workforce certificates, providing students with the opportunity to earn an associate degree, transfer to a four-year university, or gain the skills needed for a specific career.
Services Offered:
SCC provides a comprehensive range of services to support student success, including:
Academic Advising:
Personalized guidance on course selection, degree planning, and career exploration.Financial Aid:
Assistance with scholarships, grants, loans, and other financial resources.Tutoring:
Free academic support services in various subjects.Library:
Access to a vast collection of books, journals, databases, and online resources.Career Services:
Guidance on career exploration, resume writing, job search strategies, and internship opportunities.Disability Support Services:
Accommodations and support for students with disabilities.Technology Services:
Access to computer labs, software, and technical support.Student Activities:
Opportunities to participate in clubs, organizations, and events.Housing:
Off-campus housing options are available for students.Campus Safety:
Security measures and resources to ensure a safe campus environment.Student Life and Campus Experience:
SCC offers a vibrant campus experience with opportunities for students to connect with peers, faculty, and the community. Students can participate in a variety of clubs, organizations, and events, including:
Athletics:
Intercollegiate sports teams in various disciplines.Arts & Entertainment:
Performances, exhibitions, and cultural events.Student Government:
Opportunities for student leadership and advocacy.Community Service:
Opportunities to volunteer and give back to the community.Key Reasons to Study There:
Affordable Tuition:
SCC offers a lower cost of attendance compared to many four-year universities.Small Class Sizes:
Students receive personalized attention from faculty in smaller class settings.Flexible Programs:
SCC offers a variety of program formats, including online, evening, and weekend classes, to accommodate diverse student schedules.Strong Transfer Options:
SCC has articulation agreements with numerous four-year universities, making it easy for students to transfer their credits.Career-Focused Programs:
SCC offers a wide range of workforce certificates and associate degrees that prepare students for in-demand careers.Academic Programs:
SCC offers a wide range of academic programs, including:
Associate of Arts (AA) and Associate of Science (AS) degrees:
Transferable degrees that prepare students for further study at a four-year university.Associate of Applied Science (AAS) degrees:
Career-focused degrees that prepare students for specific occupations.Workforce Certificates:
Short-term programs that provide students with the skills needed for a specific job.Other:
SCC is committed to providing a welcoming and inclusive environment for all students. The college offers a variety of resources and support services to help students succeed, regardless of their background or circumstances.