Tuition Fee
Start Date
Medium of studying
Duration
Program Facts
Program Details
Degree
Courses
Major
Customer Service | Customer Support
Area of study
Services
Course Language
English
About Program
Program Overview
The Customer Service Certificate program equips students with the knowledge and skills to excel in customer service roles. It covers principles, communication, problem-solving, and professional development. The program includes a practicum experience and prepares graduates for careers in various industries, including retail, healthcare, and technology.
Program Outline
Degree Overview:
- Overview: The Customer Service Certificate program prepares students to become proficient in delivering exceptional customer service. It can either be taken as a standalone certificate or can be applied towards TCC's Associate of Applied Science in Business degree.
- Objectives: The objectives of the Customer Service Certificate program are to: >* Prepare students to deliver consistently superior customer service, both internally and externally.
- Program Description: The Customer Service Certificate program is designed to provide students with the knowledge and skills necessary to succeed in a variety of customer service roles. Students will learn about the principles of customer service, communication skills, problem-solving techniques, and more. The program also includes a practicum experience, where students will have the opportunity to apply their skills in a real-world setting.
Outline:
- Program Content: The Customer Service Certificate program covers a range of topics, including: >* Customer service principles >* Communication skills >* Problem-solving techniques >* Conflict resolution >* Time management >* Professional development
- Program Structure: The Customer Service Certificate program is a 12-credit certificate program. Students must complete all of the required coursework in order to earn the certificate.
- Course Schedule: The Customer Service Certificate program is typically offered in the evening and on weekends to accommodate the needs of working students.
Assessment:
- Assessment Methods: Students in the Customer Service Certificate program will be assessed through a variety of methods, including: >* Quizzes >* Exams >* Presentations >* Projects
- Assessment Criteria: Students will be assessed on their knowledge and understanding of the course material, as well as their ability to apply their skills in a practical setting.
Teaching:
- Teaching Methods: The Customer Service Certificate program is taught using a variety of methods, including: >* Lectures >* Discussions >* Case studies >* Role-playing >* Simulations
- Faculty: The Customer Service Certificate program is taught by a team of experienced faculty who are dedicated to providing students with the best possible learning experience.
- Unique Approaches: The Customer Service Certificate program offers a unique approach to learning by incorporating real-world examples and case studies into the curriculum.
Careers:
- Career Paths: The Customer Service Certificate program prepares students for a variety of careers in customer service, including: >* Customer service representative >* Call center agent >* Technical support specialist >* Sales associate >* Marketing representative
- Opportunities: Graduates of the Customer Service Certificate program will have the opportunity to work in a variety of industries, including: >* Retail >* Healthcare >* Financial services >* Hospitality >* Technology
- Outcomes: Graduates of the Customer Service Certificate program are prepared to enter the workforce with the skills and knowledge necessary to succeed in a customer service role.
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About University
Tacoma Community College
Overview:
Tacoma Community College (TCC) is a public institution of higher education located in Tacoma, Washington. It offers a wide range of academic programs, including associate degrees, certificates, and bachelor's degrees. TCC is known for its affordability, with tuition being one-third the cost of a state university.
Services Offered:
TCC provides a variety of services to its students, including:
Academic Support:
Advising, tutoring, and learning resources.Financial Aid:
Scholarships, grants, and loans.Career Services:
Job search assistance, career counseling, and internship opportunities.Student Life:
Clubs, organizations, and events.Campus Safety:
Security personnel and safety resources.International Student Support:
Admissions, visa assistance, and cultural programs.Student Life and Campus Experience:
TCC offers a vibrant campus experience with a diverse student body. Students can participate in a variety of clubs, organizations, and events, including athletics, arts and culture, and student government. The college also has a strong commitment to equity, diversity, and inclusion.
Key Reasons to Study There:
Affordability:
TCC's tuition is significantly lower than other institutions.Transfer Opportunities:
TCC offers pathways to transfer to four-year colleges and universities.Career-Focused Programs:
TCC provides programs that prepare students for in-demand careers.Supportive Environment:
TCC offers a welcoming and supportive environment for students of all backgrounds.Academic Programs:
TCC offers a wide range of academic programs, including:
Associate Degrees:
In various fields, such as business, healthcare, technology, and the arts.Certificates:
In specialized areas, such as welding, nursing, and graphic design.Bachelor's Degrees:
In partnership with other institutions, TCC offers bachelor's degrees in fields like nursing and business.Other:
Total programs
55
Location
