Diploma of Banking Services Management

Program Overview

The Diploma of Banking Services Management prepares individuals for leadership and management roles in the banking industry. It covers core competencies in people performance management, financial services regulations, and professional practices. Electives provide a broad range of skills in areas such as marketing, sustainability, and workplace safety. Assessment methods include practical demonstrations, reports, and presentations.

Program Outline

Outline:

• The Diploma of Banking Services Management reflects roles with team and business result responsibilities in customer contact centers or retail and/or commercial financial services environments within banking or other deposit-taking institutions.
• Individuals in these roles have autonomy in performing technical operations; apply solutions to a range of often complex problems; and research, analyze and evaluate information from a variety of sources.
• They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.
• Course Structure: FNS50922 – Diploma of Banking Services Management requires the completion of Five (5) core and Seven (7) elective units.
Electives for this qualification have been chosen by Western Sydney College to ensure that students achieve a broad range of skills and knowledge in leadership and management.
• Units of Competency:
• Core:
• BSBLDR522 Manage people performance
• FNSCUS511 Develop and maintain professional relationships in financial services industry
• FNSCUS513 Review business performance
• FNSFMK515 Comply with financial services regulation and industry codes of practice
• FNSINC411 Conduct work according to professional practices in the financial services industry
• Electives:
• BSBLDR602 Provide leadership across the organisation
• BSBMKG541 Identify and evaluate marketing opportunities
• BSBSUS511 Develop workplace policies and procedures for sustainability
• BSBPEF501 Manage personal and professional development
• BSBWHS521 Ensure a safe workplace for a work area
• BSBTWK503 Manage meetings
• BSBSTR502 Facilitate continuous improvement

Assessment:

All Units of Competencies (UOC) are assessed through a combination of assessment types. These may include practical demonstrations, role plays, writing reports, group projects, presentations, and written questionnaires, etc.

Teaching:

• Training Arrangements: All qualifications are delivered 13.5 hours face-to-face on campus and 6.5 hours online per week.
Each qualification consists of different Units of Competencies (UOC) and our qualified trainers will explain UOC outlines at the beginning of the training of each UOC.
• All our sessions are held in fully equipped classrooms and the simulated work environment.
• Each training session is facilitated with learner resources such as PowerPoint Presentation, student learner guide, formative activities, and where applicable, supported with simulated case studies, policies and procedures, software and necessary hardware, etc.
• Students can bring their laptops that must have Microsoft Office or other necessary software installed.
Laptops must be fully charged and students must bring a USB flash drive.

Careers:

• Various banking service roles, including:
• Team leader or manager roles in branch environments
• Sales and marketing
• Small business banking
• Commercial and legal lending
• Customer contact service center management etc.