The eie Course on Developing Your Communication Skills and Interpersonal Influence

Program Overview

This comprehensive communication program equips professionals with essential skills for effective interpersonal communication, building trust, and fostering business relationships. Through interactive modules, participants learn strategies for handling challenges, igniting emotional engagement, and communicating nonverbally. Quizzes at the end of each module assess understanding, ensuring participants gain practical knowledge and confidence in their communication abilities.

Program Outline

Outline:

• Module 1: Interpersonal Communication
• Strategies for effective interpersonal communication
• Tackling potential communication challenges with colleagues and supervisors
• Handling interruptions, critical feedback, and communicating across cultures
• Module 2: Communication Foundations
• Building blocks of communication: people, message, context, and listening
• Communication in various professional situations (meetings, emails, pitches, presentations)
• Module 3: Building Trust
• Drivers of trustworthiness: competency, empathy, and authenticity
• Building trust with colleagues across the organization
• Module 4: Building Business Relationships
• Art of building business relationships
• Inspiring, influencing, impacting, and integrating
• Building meaningful rapport, setting up for visibility and success
• Module 5: Igniting Emotional Engagement
• Determining which situations require emotional buy-in
• Engaging the right people and communicating effectively
• Responding to those less than enthusiastic and neutralizing naysayers
• Module 6: Preparing for Successful Communication
• Establishing credentials without bragging
• Organizing complex ideas for clarity and memorability
• Thinking on your feet and responding to unfair or unkind remarks
• Module 7: Learning to Be Approachable
• Identifying and changing off-putting signals
• Strategies for making yourself more approachable in person and online
• Helping others feel included
• Module 8: Communicating Nonverbally
• Spotting and interpreting nonverbal cues
• Taking control of your nonverbal communication
• Reading hidden emotions, showing engagement, and leveraging nonverbal communication
• Module 9: Communicating with Diplomacy and Tact
• Benefits of communicating with tact and diplomacy in the workplace
• Responding appropriately to challenging situations