Certificate IV in Hospitality (International)

Program Overview

The Certificate IV in Hospitality program prepares individuals for supervisory roles in the hospitality industry. It offers a comprehensive curriculum with core units in customer service, conflict management, and financial management, as well as elective units in food and beverage, gaming, and other hospitality-related areas. The program combines on-campus tuition with industry placement, providing students with practical experience and industry-standard training. Graduates are equipped with the skills and knowledge to lead and manage teams in various hospitality settings.

Program Outline

Outline:

• Program Content:
The Certificate IV in Hospitality qualification provides a pathway to work as a supervisor in hospitality organizations such as restaurants, hotels, motels, clubs, pubs, cafes, and coffee shops. It allows for multi-skilling and specialization in accommodation services, food and beverage, and gaming.
• Program Structure:
• Semester 1: On-Campus Tuition:
21 weeks consisting of 21 hours of classes per week with paid work rights of up to 40 hours per fortnight.
• Semester 2: Industry Placement:
20 weeks with no on-campus classes but paid work rights of up to 45 hours per week.
• Holidays:
11 weeks with unlimited paid work rights.
• Modules:
• Core Units:
• SITHIND008 Work effectively in hospitality service
• SITXCCS015 Enhance customer service experiences
• SITXCOM010 Manage conflict
• SITXFIN009 Manage finances within a budget
• SITXHRM007 Coach others in job skills
• SITXHRM008 Roster staff
• SITXHRM009 Lead and manage people
• SITXMGT004 Monitor work operations
• SITXWHS007 Implement and monitor work health and safety practices
• Elective Units:
• Group A:
• SITXFSA005 Use hygienic practices for food safety
• Group B:
• SITXFSA006 Participate in safe food handling practices
• SITHFAB021 Provide responsible service of alcohol
• SITHFAB023 Operate a bar
• SITHFAB024 Prepare and serve non-alcoholic beverages
• SITHFAB025 Prepare and serve espresso coffee
• SITHFAB030 Prepare and serve cocktails
• SITHGAM022 Provide responsible gambling services
• SITHFAB034 Provide table service of food and beverage
• Other:
• SITHFIN007 Process financial transactions
• SITHIND005 Use hygienic practices for hospitality service
• SITXWHS005 Participate in safe work practices

Teaching:

• Teaching Methods:
Practical and theory tuition delivered on campus with industry-standard equipment and in-house commercial kitchen facilities.
• Faculty:
A team of international front of house hospitality experts.

Careers:

• Potential Career Paths:
• Bar supervisor or team leader
• Concierge
• Duty manager
• Food and beverage supervisor or team leader
• Front office supervisor or team leader
• Housekeeping supervisor or team leader
• Gaming supervisor or team leader
• Shift manager