| Program start date | Application deadline |
| 2024-08-31 | - |
| 2025-01-15 | - |
Program Overview
The IT-Desktop Support Technician program at Madison College prepares individuals to provide first-level technical support for PC users, resolving hardware, software, and system issues. The program emphasizes hands-on training in hardware installation, software support, and customer service. Graduates are qualified for the CompTIA A+ certification and can pursue careers as Computer Support Specialists, Help Desk Professionals, and other IT support roles.
Program Outline
Degree Overview:
Overview:
The IT-Desktop Support Technician program prepares individuals to offer first-level technical support services, resolving software, hardware, and system issues for users of personal computers (PCs). This program develops skills in hardware installation, support, and maintenance as well as software support. It also emphasizes the significance of swiftly and proficiently resolving customer concerns and requests. Classroom sessions provide practical, hands-on training in various aspects of IT support, encompassing hardware and software setup, configuration, and troubleshooting. The curriculum covers core network concepts, support for novel technologies, workstation repair procedures, and upgrade execution. Students gain insights into help desk operations and comprehend the vital role customer service plays in today's technologically driven world. The program is designed to help students qualify for the CompTIA A+ computer troubleshooting certification.
Objectives:
- Provide technical support to resolve hardware, software, and system-related issues for PC users
- Develop proficiency in installing, maintaining, and supporting software and hardware
- Ensure prompt and effective resolution of customer requests and concerns
- Cultivate an understanding of help desk operations and the importance of exceptional customer service
Outline:
First Semester:
- 10-107-111 Exploration of Information Technology (1 credit)
- 10-150-104 Data Communications (3 credits)
- 10-151-102 IT Security Awareness (1 credit)
- 10-154-104 A+ Hardware Essentials (3 credits)
- 10-154-184 Enterprise Client (3 credits)
- 10-156-105 AI Fundamentals (1 credit)
- 10-801-195 Written Communication (3 credits)
Second Semester:
- 10-103-133 Excel Beginning (1 credit)
- 10-103-139 Excel Intermediate (1 credit)
- 10-154-122 IT Service Concepts (3 credits)
- 10-154-171 Windows Server 1 (3 credits)
- 10-154-190 Linux Server 1 (3 credits)
Careers:
Career Paths and Opportunities:
Upon completion of the IT-Desktop Support Technician program, graduates are equipped to pursue a wide range of professional roles, including:
- Computer Support Specialist
- Customer Call Center Specialist
- End User Support Specialist
- Help Desk Professional
- Microcomputer Application Specialist
- PC Support Technician
- Software Technician
- Technical Help Desk Support
- Technical Specialist
Career Outcomes:
- Manage IT hardware
- Manage software
- Support computer networks
