Hospitality - Hotel Operations Management

Program Overview

Centennial College's Hospitality - Hotel Operations Management program equips students with the business acumen and industry knowledge for a successful career in hotel management. Through a blend of classroom instruction and a work placement, students gain expertise in front and back-of-house operations, including front desk management, housekeeping, food and beverage, and human resources. Graduates are prepared for key roles in the hotel industry and for further study in hospitality management.

Program Outline

Degree Overview:

Overview:

The Hospitality - Hotel Operations Management program at Centennial College provides students with the business skills and knowledge necessary for a career in the hotel industry. The program covers a wide range of topics, including front desk management, housekeeping operations, food and beverage management, and human resources planning. Graduates of the program will be prepared for key roles in both the front and back of a hotel.

Objectives:

• To provide students with the business skills and knowledge necessary for a career in the hotel industry.
• To prepare students for key roles in both the front and back of a hotel.
• To develop students' critical thinking and problem-solving skills.
• To enhance students' communication and interpersonal skills.
• To foster students' appreciation for the importance of customer service.

Program Description:

The Hospitality - Hotel Operations Management program is a two-year, four-semester program. The program is divided into two semesters of classroom instruction and one work placement. During the classroom instruction semesters, students will take courses in a variety of topics, including:

• Front desk management
• Housekeeping operations
• Food and beverage management
• Accounting
• Marketing
• Human resources
• Information technology
During the work placement semester, students will work in a hotel or resort under the supervision of a qualified supervisor. The work placement semester provides students with an opportunity to apply the skills and knowledge they have learned in the classroom to a real-world setting.

Outline:

Program Content:

The Hospitality - Hotel Operations Management program covers a wide range of topics, including:

• Front desk management
• Housekeeping operations
• Food and beverage management
• Accounting
• Marketing
• Human resources
• Information technology

Course Schedule:

The Hospitality - Hotel Operations Management program is a full-time program. The program is divided into two semesters of classroom instruction and one work placement.

Individual Modules:

The Hospitality - Hotel Operations Management program is divided into a number of individual modules. The modules are designed to provide students with a comprehensive understanding of the hotel industry. The modules include:

• Introduction to the Hotel Industry
• Front Office Operations
• Housekeeping Operations
• Food and Beverage Operations
• Human Resources Management
• Marketing
• Accounting
• Information Technology
• Work Placement

Module Descriptions:

• Introduction to the Hotel Industry: This module provides an overview of the hotel industry.
Students will learn about the different types of hotels, the different departments within a hotel, and the different career paths available in the hotel industry.
• Front Office Operations: This module covers the front office operations of a hotel.
Students will learn about the different tasks that are performed by front desk staff, such as checking in guests, answering phones, and providing guest services.
• Housekeeping Operations: This module covers the housekeeping operations of a hotel.
Students will learn about the different tasks that are performed by housekeeping staff, such as cleaning guest rooms, making beds, and providing turndown service.
• Food and Beverage Operations: This module covers the food and beverage operations of a hotel.
Students will learn about the different types of food and beverage outlets in a hotel, the different types of food and beverage service, and the different types of food and beverage equipment.
• Human Resources Management: This module covers the human resources management of a hotel.
Students will learn about the different HR functions, such as recruiting, hiring, training, and performance management.
• Marketing: This module covers the marketing of a hotel.
Students will learn about the different marketing strategies that can be used to promote a hotel, such as advertising, public relations, and social media.
• Accounting: This module covers the accounting principles that are used in the hotel industry.
Students will learn about the different types of financial statements, the different types of accounting transactions, and the different types of accounting software.
• Information Technology: This module covers the information technology that is used in the hotel industry.
Students will learn about the different types of IT systems that are used in a hotel, such as property management systems, point-of-sale systems, and reservation systems.
• Work Placement: The work placement is a mandatory component of the Hospitality - Hotel Operations Management program.
The work placement provides students with an opportunity to apply the skills and knowledge they have learned in the classroom to a real-world setting.

Assessment:

Students in the Hospitality - Hotel Operations Management program will be assessed through a variety of methods, including:

• Exams
• Quizzes
• Assignments
• Presentations
• Projects
• Practical assessments
The weighting of each assessment method will vary depending on the course.

Teaching:

The Hospitality - Hotel Operations Management program is taught by a team of experienced faculty members. The faculty members have a wealth of experience in the hotel industry, and they are passionate about teaching their students. The program is taught using a variety of teaching methods, including:

• Lectures
• Discussions
• Case studies
• Role-playing
• Simulations
The program also incorporates a number of guest speakers from the hotel industry. The guest speakers provide students with an opportunity to learn from professionals who are working in the field.

Careers:

Graduates of the Hospitality - Hotel Operations Management program will be prepared for a variety of careers in the hotel industry. Graduates will be qualified for positions in the following areas:

• Front desk management
• Housekeeping operations
• Food and beverage management
• Human resources management
• Marketing
• Accounting
• Information technology
Graduates will also be prepared for further study in the field of hospitality management.