Certificate III in Business

Program Overview

This program provides essential workplace skills for individuals seeking careers in customer service, office administration, or small business entrepreneurship. Through modules covering teamwork, well-being, sustainability, inclusivity, safety, communication, data management, technology, organization, customer relations, information management, and marketing support, participants develop the knowledge and abilities necessary to succeed in today's workplace.

Program Outline

Outline:

• Module 1: There's No I in Team
• Apply critical thinking skills in a team environment
• **Module 2: Are You OK?

• Support personal wellbeing in the workplace
• Module 3: One Planet
• Participate in sustainable work practices
• Module 4: We Are the World
• Use inclusive work practices
• Module 5: Safety First
• Assist with maintaining workplace safety
• Module 6: Talk to Me
• Engage in workplace communication
• Module 7: It's in the Stats
• Collect and record data
• Module 8: Tech Speak
• Use digital technologies to communicate in a work environment
• Module 9: Get it together
• Organise personal work priorities
• **Module 10: IS THE CUSTOMER ALWAYS RIGHT?

• Process customer complaints
• Module 11: FILE IT
• Organise workplace information
• Module 12: Cheer Squad
• Support marketing and promotional activities

Teaching:

• Workshop (teaching)
• Planned training sessions delivered by a mentor
• Activities include presentations, group work, and interactive games
• Collaborate (facilitated learning)
• Mentor-facilitated learning sessions
• Collaborative projects and tasks, or independent research activities

Careers:

• Customer Service Representative
• Office Administrator
• Small Business Entrepreneur