Award in English for Customer Service
Program Overview
This 25-hour program, recognized by MFHEA, provides individuals with the skills and knowledge to excel in customer service roles. It covers essential topics for entry-level positions, including communication, problem-solving, and customer relationship management. The program is delivered in various formats, including in-person, online, and at the workplace, making it accessible to a wide range of learners.
Program Outline
Outline:
- Course type: Individual/Closed-Group
- Course length: 25 hours for MFHEA recognition
- Entry age: 18+
- Entry level: A2/B1
- Qualification level: MQF Level 5
- 1 ECTS/ECTVET point per course
- MFHEA license number: 2021-002
Careers:
- Online chat representatives
- Call center agents
- Customer service desk agents
- Small business owners
BELS Malta & Gozo
Overview:
BELS Malta & Gozo is a language school offering English language courses in Malta and Gozo. They provide a range of programs for students of all ages and levels, from children to adults, including business English and professional English courses.
Services Offered:
English Courses:
BELS offers a wide variety of English courses, including:- Children
- Family
- Teens
- Young Adults
- Adults
- Business English
- Corporate Training
- Professional English
- Bildungsurlaub
- Group Trips
- Online
- Internships
Accommodation:
BELS provides various accommodation options in Malta and Gozo, including residences, host families, and apartments.Visa Assistance:
BELS offers assistance with student visa applications.Other Services:
BELS also provides resources such as an English test, a brochure request, pricing information, student testimonials, and a blog.Student Life and Campus Experience:
Key Reasons to Study There:
Academic Programs:
Other:
BELS Malta & Gozo has a strong online presence and offers a variety of resources for potential students. They also have a strong social media presence on platforms like Facebook, LinkedIn, YouTube, and Instagram.
