Award in English for Customer Service

Program Overview

This 25-hour program, recognized by MFHEA, provides individuals with the skills and knowledge to excel in customer service roles. It covers essential topics for entry-level positions, including communication, problem-solving, and customer relationship management. The program is delivered in various formats, including in-person, online, and at the workplace, making it accessible to a wide range of learners.

Program Outline

Outline:

• Course type: Individual/Closed-Group
• Course length: 25 hours for MFHEA recognition
• Entry age: 18+
• Entry level: A2/B1
• Qualification level: MQF Level 5
• 1 ECTS/ECTVET point per course
• MFHEA license number: 2021-002

Careers:

• Online chat representatives
• Call center agents
• Customer service desk agents
• Small business owners