Diploma of Automotive

Program Overview

The Diploma of Automotive Management is a 30-week program that equips students with the skills and knowledge to manage in the automotive industry. Students learn key leadership skills, including managing workplace relationships, sustainability, safety, and staff recruitment. The program includes modules on customer service, financial management, and operational planning. Graduates are prepared for careers as Workshop Managers or Dealership Managers.

Program Outline

Outline:

Program Content and Structure:

• The Diploma of Automotive Management is a 30-week course that provides students with the skills and knowledge necessary to undertake the tasks and responsibilities required in a management role in the automotive industry.
• Students will learn important skills that are key to successfully taking on a leadership role, including:
• Managing workplace relationships and team effectiveness
• Managing sustainability and best practice
• Ensuring a safe workplace
• Recruiting, selection, and induction of staff
• Business planning

Modules:

• AURAEA004 Manage environmental and sustainability best practice in an automotive workplace
• This unit describes the performance outcomes required to plan and implement a management system to ensure the protection of the environment, and implement and manage sustainability best practice activities in an automotive workplace.
• AURAMA005 Manage complex customer issues in an automotive workplace
• This unit describes the performance outcomes required to resolve complex customer issues and complaints.
• AURAMA006 Contribute to planning and implementing business improvement in an automotive workplace
• This unit describes the performance outcomes required to contribute to the business improvement of an automotive workplace.
• BSBFIM501 Manage budgets and financial plans
• This unit describes the skills and knowledge required to undertake financial management within a work team in an organization.
• BSBMGT502 Manage people performance
• This unit describes the skills and knowledge required to manage the performance of staff who report to them directly.
• BSBWHS501 Ensure a safe workplace
• This unit describes the skills and knowledge required to establish, maintain and evaluate the organization's work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.
• BSBCUS501 Manage quality customer service
• This unit describes the skills and knowledge required to develop strategies to manage organizational systems that ensure products and services are delivered and maintained to standards agreed by the organization.
• BSBHRM405 Support the recruitment, selection and induction of staff
• This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organization, and how recruitment and selection practices fit with other human resources functions.
• BSBMGT517 Manage operational plan
• This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organization's productivity and profitability plans.
• BSBWOR501 Manage personal work priorities and professional development
• This unit describes the skills and knowledge required to create systems and process to organize information and prioritize tasks.
• BSBWOR502 Lead and manage team effectiveness
• This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organization.

Careers:

• Career Outcomes: Workshop Manager, Dealership Manager