Short course - Stakeholder Engagement and Communication

Program Overview

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Course Overview

Delivered over two days and incorporating a range of interactive exercises, this course focuses on the critical role of stakeholder engagement and management throughout the project life cycle and equips participants with the tools to plan, implement and measure stakeholder engagement activities.

Participants will explore and apply techniques for identifying and analysing project stakeholders, defining engagement strategies, and using effective communication.

This Stakeholder Engagement and Communication course is available to all professionals working in a project or programme setting and can be delivered online or in-person.

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On this course you will...

Describe how to identify stakeholders

Understand how to create and analyse stakeholder profiles

Utilise knowledge of stakeholder engagement strategy to plan stakeholder engagement activities

Utilise the tools and techniques for stakeholder engagement

Explain methods to measure the effectiveness of stakeholder activities and when it is necessary to escalate situations

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Program Outline

What you will learn

Delivered over two days, the course explores the following core topics:

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Day one

Identifying and prioritising stakeholders’ requirements

Creating and analysing stakeholder profiles

Designing the stakeholder engagement strategy

Planning stakeholder engagement activities

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Day two

Engaging and managing project stakeholders

Measuring stakeholder engagement effectiveness

When and how to manage escalation